New Customer Service job In Birmingham Your new company Due to Hays's partnership with local authorities, we are currently recruiting customer service assistants to join the team at a local authority. Your new role As a customer service assistant, you will be taking inbound calls from customers regarding public transport. These calls can vary between handling queries, providing guidance or an update on applications for public transport passes. Occasionally, you may also support with initial checks applications for public transport. What you'll need to succeed In order to succeed, you should have previous customer service experience, contact centre experience is desirable. Furthermore, you should have strong communication skills where you are able to deliver information clearly. What you'll get in return This is a temporary role for a minimum of 3 months and a possible extension. The rate of pay for this role is £14.14 per hour, including holiday pay, which is paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4741059