Team Leader – Hobbycraft
Job Type: Team Leader
Hours of Work: 12 hours a week
Salary: £13.74 per hour
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day‑to‑day running of the store and be responsible for running the store in the Store Manager’s absence. You will deliver excellent customer service that encourages repeat visits and drives incremental sales, while demonstrating our brand values in every aspect of your work.
Areas of Responsibility
* Teamwork and Leadership – lead by example, coach colleagues to drive outstanding customer service and commercial awareness.
* Brand ambassador – be passionate about the Hobbycraft brand and embrace change positively.
* Planner – ensure the store is prepared for a successful day of trade.
* Relationship builder – treat everyone fairly, with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming, inclusive environment for all.
* Merchandiser – coordinate deliveries; manual handling is essential.
* Click and Collect – coordinate the Click and Collect process.
* Policy expert – comply with Company policies and Health and Safety Regulations to keep the store safe and legal.
* Communicator – deliver clear and concise communications such as key messages and daily targets so the team understands expectations.
* Workshops – host various workshops in-store.
* Store Management – support the Store Manager in day‑to‑day management, be a keyholder, manage opening/closing, attend alarm callouts, cash controls, PI counts, general admin, back‑of‑house access, colleague security, and all data compliance (e.g. payroll, recruitment, personal data).
* Recruitment – assist the Store Manager in building a high‑performing team through recruitment, induction, and training of new colleagues.
* Colleague Support – provide support and coaching for colleagues as needed.
Experience
We look for candidates with a proven track record in a retail or similar environment.
* Duty Management experience is advantageous.
* Passion for sales and driving profit.
* Keyholding experience.
* Cash handling and security awareness.
* Coaching colleagues.
* Merchandising experience.
* Health and safety compliance.
* Awareness of store key performance indicators (KPIs).
* Effective time management.
* Determination to inspire success within your team.
Skills
* Organisation and planning.
* Decision making.
* Interpersonal and communication skills.
* Excellent customer service.
* Adaptability.
* Commercial awareness.
* Brand ambassador.
* Self‑motivated.
Job Suitability
This role suits a current Team Leader in retail or an experienced colleague looking to move into management.
The candidate should be calm, resilient, able to work well under pressure and cope with changing priorities.
Equal Opportunity Statement
Hobbycraft is an equal opportunities employer committed to fairness and compliance with equality, diversity, inclusion and belonging. We encourage applications from people of all backgrounds and support those with disabilities. If you require adjustments during the recruitment process, please contact recruitment@hobbycraft.co.uk.
Recruitment Notice
Due to the volume of applications, we may close this vacancy before the expiry date.
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