Overview
To effectively manage all Conference facilities within the hotel. To organise the set up and service of all conference and events within the hotel, ensuring that all C&E employees are fully aware of the Brand Standards. Aiming to maximise sales and profits and wherever possible, exceed guests' expectations. This role will include operational shift coverage across a seven-day senior management rota.
Responsibilities
* Manage your team to ensure the correct set up of all conferences and events as detailed on the function sheets, whilst adhering to time schedules.
* To anticipate customers\' needs whenever possible and react to these to enhance the customer satisfaction.
* Liaise with customers and conference organisers throughout the day to ensure complete guest satisfaction.
* To ensure that all guest feedback, whether positive or negative is dealt with.
* Ensure that all conference and event timing schedules are adhered to as per function sheets.
* To maximise all sales potential of both food and beverage.
* Ensure the complete understanding and use of all conference A.V. Equipment.
* Set up and stock Function bar to par stock levels whilst ensuring the security of stock at all times.
* Ensure that extreme care is shown in the handling of money and accept responsibility for the C&B float and be responsible for any Keys left in your possession as laid down in the Hotels Procedures.
* Ensure that efficient shift handovers, briefing and debriefing sessions occur regularly.
* Ensure wage costs are controlled in line with business levels indicated through weekly forecasting Sheets.
* Creation of weekly rotas, ensuring that rotas and payroll are completed within deadlines.
* Carry out recruitment and selection of C&E employees.
* Responsible for the people management aspects of the role, including managing attendance, performance, H&S, completing reviews, 1-2-1\'s, annual appraisals and training.
Qualifications / Skills
* Great leadership and development skills
* Can deliver excellent standards with a customer centric mentality
* Holds a genuine desire to provide a Warmer Welcome to our guests
* Experience as Assistant C&E Manager
* The ability to lead and motivate a team and conduct coaching sessions with employees, to increase their performance or confidence
* Can demonstrate a basic understanding of Licensing Law
* Competent at writing professional letters and emails, compiling reports and data analysis
* Can demonstrate ability to deal with guest complaints in a calm and positive manner and bring to a suitable conclusion
Company overview
Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service.
Benefits
* 34 days holiday
* Training and development from day one
* Employee events and celebrations
* Inhouse company interactive employee communication APP
* Access to state-of-the-art gym and pools
* Healthy meals to enjoy while you\'re working
* External Employee Assistance Programme
* Financial Wellbeing App – early access to pay
* £200 referral bonus
* Discounts and wellbeing platform "Treat Yourself Here" for you and your family
* Involvement in employee recognition schemes
* Long service recognition
* Probation and anniversary complimentary guest experience overnight stay and dinner for two
* 50% discount in our restaurants
* Cycle to Work Scheme
* Discounted room rates for employees, friends and family
* Spa treatments and product discounts
* Life Assurance cover
We encourage you to bring your true self to work. We\'ll provide great training and development opportunities, allowing you to flourish in a fulfilling career. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.
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