We’re a team of curious, driven people using technology to change how insurance works for the better. If you like to move fast, think differently, and do work that actually matters, you’re in the right place.
At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward.
We walk the talk
We’re accountable for our actions and commitments. We don't just set goals and make promises; we follow through on them. By taking ownership and acting with integrity, we build trust with our people, customers, and partners. We do what we say we’ll do.
We’re committed to action and results. We stay focused under pressure and see things through, even when it's hard. We don't settle for the first answer. We experiment, adapt, and keep going until we’re proud of what we’ve delivered.
We achieve more together
We believe the sum is greater than its parts. We build strong relationships, share information openly, and actively seek out different perspectives. When we combine our skills and experiences, we reach a level none of us could reach alone, and we celebrate that together.
We learn relentlessly
We embrace curiosity and growth, constantly evolving to meet the changing needs of our industry. Right now, that means pushing ourselves and each other to understand and use AI in everything we do, not because we have to, but because we genuinely believe it makes us better. We're all on that learning curve together.
We use AI to work smarter. Every team at INSHUR has access to AI tools, and we invest in helping people use them well.
Whatever your role, you will be encouraged to get hands‑on, experiment with what is possible, and help shape how we use these tools across the business.
We’re not going to pretend we have it all figured out. We’re on the journey, not at the finish line. But that’s exactly what makes it interesting and why we want people who are energised by that, not unsettled by it.
Learning and development
We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members.
To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible.
DEI and equal opportunities
We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all.
We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members.
We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild.
To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme.
Flexible and hybrid-remote working
We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working.
Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location.
Life at INSHUR
INSHUR is full of people who care: about the work, about the mission, and about each other. That shows up in how we give feedback, how we handle the tough moments, and how much genuine goodwill there is across the business. It also shows up in the standards we hold ourselves to. This isn't a place where average is fine. We’re building something, and everyone here is part of that. You’ll be challenged, supported, and trusted to bring your best. That combination of high standards and real heart is what makes INSHUR a place people want to stay.
Want to know how AI can help you land your dream job at INSHUR?
We actively encourage candidates to use AI tools throughout the process: to research us, sharpen their application, and prepare for interviews. What we’re interested in is how you think, not whether you needed help getting there.
We’re always looking for people who are curious, driven, and ready to do something that matters. Take a look at what’s open, and if something fits, we'll love you to hear from you!
Location
Brighton Hybrid
Employment Type
Full time
Location Type
Hybrid
Department
INSHUR Operations Partnerships
You're the person who turns complex technical landscapes into seamless partnerships — and at INSHUR, that work sits at the very heart of how we grow.
$113M funded. Global footprint. AI-powered. Human-driven.
INSHUR is the embedded insurance powerhouse for the on‑demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We're 220 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve.
THE ROLE
You'll own the technical health of every partner integration that connects INSHUR to the UK insurance market — from Aggregators / Price Comparison to Broker Platforms and API partners. This means leading onboarding from sandbox to live trading, troubleshooting integration issues before they impact service, and ensuring our platform presence stays accurate, compliant, and audit-ready across every channel. You'll translate complex technical requirements into clear partner conversations, champion partner needs internally with Product and Engineering, and build the knowledge base that makes future integrations faster.
You don't need a development background to thrive here, you need a clear understanding of how APIs and system integrations work, the ability to read and interpret technical outputs, and the confidence to translate that into plain language for partners, Product, and senior stakeholders alike. This is a role for someone who sits comfortably between the technical and the commercial.
Success in year one looks like new partners going live within SLA, zero data integrity incidents, and partner satisfaction scores that prove we're easy to work with technically.
This role reports to the Partner Success Manager and sits within the Partnerships team.
We're based in Brighton with a hybrid working model. Office attendance: 1–2 days per week in office.
WHAT YOU'LL DO
Own end-to-end technical onboarding for new platform and broker partners: validating schemas, managing sandbox‑to‑live migrations, and coordinating Engineering dependencies so integrations launch on time
Own the operational health of live integrations: monitoring performance, proactively identifying issues, and resolving partner‑reported technical problems from first escalation through to root cause fix
Maintain INSHUR's platform presence across all aggregator and e‑trading channels: ensuring rates, wordings, underwriting rules, and documentation stay current and compliant
Build and maintain internal and external technical documentation: creating the knowledge base, FAQs, and integration guides that reduce onboarding friction and improve partner enablement
Act as the technical voice of partners internally: documenting pain points, advocating for fixes in Product roadmap discussions, and ensuring compliance standards are embedded in every integration
WHAT WE'RE LOOKING FOR
We care more about how you think than what's on your CV. If you meet most of the essentials and are excited about the problem, apply.
Hands‑on API integration experience with REST/JSON: You've configured and maintained API connections
No coding experience required… but you're technically fluent: You understand how APIs and system integrations work, you can read JSON, interpret error logs, and hold your own in a technical conversation without needing to write a line of code
Strong technical troubleshooting and root cause analysis skills: You approach problems systematically, use data to diagnose issues, and can explain technical failures in language that non‑technical stakeholders understand
Solid grasp of data management and validation principles: You know what good data hygiene looks like and why accurate data flows between systems matter for policy integrity and compliance
Confident communicating with both technical and non‑technical stakeholders: You can explain an API schema to an Engineering team in the morning and translate the same issue into business impact language for a partner or senior leader in the afternoon
Nice to have
Direct experience with UK insurance aggregator platforms such as SSP, CDL, Acturis, or Applied you understand how e‑trading works and can configure rates and rules without breaking things
Working knowledge of FCA Consumer Duty obligations and how they apply to digital distribution channels
Background in UK commercial motor or specialty lines insurance products
Experience supporting technical implementation projects in an Insurtech, MGA, or regulated software environment
HOW PARTNERSHIPS USES AI
Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here - it handles the repetitive tasks so you can focus on the work that actually needs you.
For this role that means:
Using AI to draft technical documentation and partner‑facing integration guides
Automating routine data validation checks and integration health monitoring
Accelerating root cause analysis by using AI to parse logs
The team is also actively looking at its workflows and processes - exploring where automation and agents can replace manual effort at scale. There's real work to be done here, and room to be part of shaping it.
We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that here, including tips for how you can use AI to prepare.
WHAT TO EXPECT FROM THE PROCESS
Screen: A 30-minute video call with the Talent team. We'll cover the role, your background, and your questions.
First interview: A 60-minute video call with the hiring manager and People team to assess your technical expertise and team fit
Work related task: 60 minute onsite interview with the team to work on problem together
We design this to be a two‑way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.
WHAT WE OFFER
Competitive salary, benchmarked to market by location. We discuss compensation openly from the first conversation - plus stock options for every employee
30 days of holiday annually, plus bank holidays
Private healthcare for you and your family, including pre-existing conditions
13 weeks parental leave at full pay for new parents
Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
Ride to work scheme
Workplace pension scheme to help you save for retirement
Flexible working hours to suit your lifestyle
£500 annual personal training allowance plus regular learning opportunities on a variety of topics
£40 monthly wellbeing to keep you healthy
24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more
Unlimited AI usage with Claude and Gemini
WORKING HERE
Move through ambiguity without waiting for a perfect brief
Take ownership of outcomes, not just tasks
Adapt quickly when priorities shift, and help others do the same
Look for ways to improve how things work, not just how to complete them
Use tools, data, and colleagues to make better decisions
This probably isn't the right fit if you:
Prefer clearly defined processes and a stable, slow‑moving environment
Are most comfortable staying within the boundaries of your job description
Find frequent context‑switching draining rather than energising
INCLUSION AND FLEXIBILITY
INSHUR is committed to building a team where everyone can bring their full self to work. We welcome applications from all backgrounds and do not discriminate on the basis of race, colour, religion, gender identity, sexual orientation, national origin, disability, or age. This role is advertised as full‑time - open to flexible arrangements for the right person.
#J-18808-Ljbffr