Pertemps Network Group are delighted to be supporting a reputable housing provider in the recruitment of a Rental Income Support Officer to join their finance and income management team.
Rate: £23.50 - £23.94
PAYE Flexibility: 1-2 Days Office per week
Location: London
Job Type: Full Time | Public Sector / Housing
This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies. You will work within a commercially focused yet resident‑centred environment, managing rent accounts, preventing arrears through early intervention, and working closely with internal teams and external partners to support residents facing financial difficulties.
The Role
As a Rental Income Support Officer, you will manage a designated patch of rent accounts contributing to the collection of approximately £70m in annual rental income. You will be responsible for delivering a proactive and customer‑focused income management service while ensuring compliance with housing legislation, welfare reforms, and the court pre‑action protocol.
Key responsibilities
* Managing a portfolio of rent accounts and acting as the primary contact for residents regarding rental income matters.
* Maximising rental income through early intervention on arrears cases, including phone contact and home visits.
* Negotiating and monitoring sustainable repayment arrangements with residents.
* Ensuring all arrears cases follow approved escalation processes and legal procedures.
* Preparing documentation and instructions for possession hearings and court proceedings.
* Supporting evictions and attending court hearings when required.
* Identifying opportunities to maximise Housing Benefit and Universal Credit payments.
* Working closely with tenancy teams, welfare benefit officers and external advice agencies.
* Supporting vulnerable residents by making referrals to social care and specialist support services.
* Promoting direct debit payment methods and improving income collection performance.
* Maintaining accurate case records and producing performance and management reports.
* Contributing to service improvements and maintaining high levels of resident satisfaction.
* Collaborating with colleagues across housing, finance and welfare services to sustain tenancies and mitigate financial risk to the organisation.
Essential Experience
* Experience of income collection or rent arrears management within social housing.
* Strong knowledge of housing legislation, welfare benefits and the court pre‑action protocol.
* Experience negotiating repayment arrangements with residents in arrears.
* Experience handling complex and sensitive resident cases.
* Ability to manage a varied workload and prioritise effectively.
* Strong communication skills with experience dealing with residents face‑to‑face and over the phone.
* Experience maintaining accurate case records and using housing management or financial systems.
Desirable
* Understanding of Universal Credit and Housing Benefit regulations.
* Experience preparing court documentation or attending possession hearings.
* A housing qualification or relevant professional training.
What’s on Offer
* Opportunity to work for a reputable housing provider making a real impact in communities.
* A varied and rewarding role supporting residents while protecting vital housing income.
* Collaborative working environment across housing, finance and welfare teams.
* Competitive salary and benefits package.
* Career development opportunities within a well‑established organisation.
Apply Now
If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.
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