Job Title: Support Analyst
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month)
Employment Type: Permanent
Salary: £27,500 per annum
About the Client
Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base.
Role Overview
We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service.
Key Responsibilities
* Provide inbound support via phone and email
* Investigate and resolve technical and application issues
* Execute SQL updates and generate reports
* Manage and prioritise support tickets (Freshdesk)
* Maintain accurate documentation and ticket records
* Escalate issues where required and meet SLA targets
* Collaborate with internal teams to improve customer experience
Required Experience
* Strong IT support / service desk experience
* Excellent communication and customer service skills
* Good problem-solving and analytical ability
* Ability to manage multiple tasks and priorities
* Basic knowledge of SQL (desirable)
Working Pattern
* Hybrid working (minimum 2 days onsite)
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* Shift pattern between 8:00 am - 6:00 pm
* Occasional out-of-hours support required
Benefits
* Dedicated learning & development support
* 22 days holiday + bank holidays (+ birthday off)
* Additional volunteering day
* Pension & private healthcare
If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity.