Contract Manager – Soft Facilities Management
Pinnacle Group is seeking an experienced Contract Manager to oversee a multi‑site contract delivering cleaning, bulk waste collection and grounds maintenance services. The role includes ensuring high standards of soft services, on‑time delivery, budget management, health & safety compliance, and client relationship management.
Key Responsibilities
* Conduct regular audits, inspections and risk assessments to maintain operational standards
* Ensure services meet contract specifications, KPIs and site‑specific Health & Safety plans
* Lead, manage and support on‑site teams – recruitment, onboarding, training, rota planning and performance management
* Provide day‑to‑day supervision and motivation to cleaning, grounds and bulk collection teams across all sites
* Manage subcontractors, ensuring compliance, quality standards and safe working practices
* Carry out estate walk‑abouts and liaise with residents, housing officers and local stakeholders
* Assist in managing and monitoring the contract budget to keep expenditure within limits
* Respond to incidents, hazards and service issues promptly and implement corrective actions
* Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
* Manage customer feedback and handle service escalations effectively
* Maintain strong client relationships through clear communication and consistent performance
Key Requirements
* Proven experience managing soft FM services, specifically cleaning and grounds maintenance
* Strong people‑management experience – leading dispersed teams, supervising frontline staff, setting performance standards and supporting development
* Experience managing contracts of £1m or above, with commercial and operational oversight
* Strong budget management skills, including exposure to full profit and loss accountability
* Demonstrable experience delivering facilities management services across multi‑site environments
* Solid knowledge of health & safety regulations, compliance standards and industry best practice
* Full UK driving licence
* IOH Managing Safely (or equivalent) is advantageous
Benefits & Offer
* Maternity/paternity packages
* Flexible Working Arrangements
* Life Assurance
* Enhanced Pension Scheme
* Additional Annual Leave
* Private Medical Insurance
* Cycle to Work Scheme
* Employee Assistance Programme
* Retail Discounts
* Childcare Assistance
* Season Ticket Loans
* Sick Pay Schemes
* Personal Development Plans
* Company Vehicle
* Company Bonus
Diversity & Inclusion
We welcome applications from all backgrounds – particularly those who represent the communities we serve.
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