425734 Local Driving Test Manager
Driver and Vehicle Standards Agency
Apply before 11:55 pm on Friday 19th September 2025
Location:
Newbury, Basingstoke
Salary:
£34,233 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type:
Permanent – Flexible working, Full-time, Job share, Part-time
As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage on average, up to 12 members of staff across several test centre locations.
Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.
Top Responsibilities
* Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
* Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
* Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
* Guiding and influencing the behaviour of examiners to support organisational and individuals' development goals.
* Working collaboratively with other areas of the business to deliver desired outcomes.
Benefits
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
* Experience of successfully leading and managing teams.
* Experience of handling and resolving customer complaints in line with procedures and standards.
* Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.
Essential qualifications/licenses:
You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.
How to Apply
Read the full job description and apply here
This vacancy closes at 23:55 on Friday 19th September 2025