Job Description
Keyline Care Supported Living is a dynamic supported living provider operating across Nottinghamshire and Leicestershire. We offer bespoke supported living services for some of the most vulnerable and complex individuals, including those with diagnoses of learning disabilities, mental health conditions, autism, and complex behavioral needs.
We are currently rated overall GOOD by the Care Quality Commission (April 2022).
Due to continued growth, we are seeking an experienced, dedicated, and passionate Operations Manager who will also serve as the CQC Registered Manager. This key role involves overseeing the delivery of high-quality, innovative Supported Living services tailored to individual needs, while fostering a positive environment for staff. You will lead a team of Service Managers across six services within the East Midlands and support the company's growth alongside the Head of Operations and Managing Director.
The responsibilities include:
1. Monitoring the support and delivery of person-centered care to all service users.
2. Ensuring the health and safety of both individuals supported and staff.
3. Supporting staff wellbeing in line with regulations and policies.
4. Providing supervision, coaching, and performance management to Service Managers.
5. Managing effective financial administration and deployment of staff to meet service hours.
6. Utilizing IT systems for staff management, incident reporting, quality assurance, and training.
7. Collaborating with external agencies and promoting company initiatives.
8. Developing staff knowledge and skills through induction and ongoing training.
9. Maintaining effective communication with families and professionals.
10. Ensuring safeguarding policies are followed and regulatory notifications are made.
11. Completing audits, analyzing trends, and implementing lessons learned.
Qualifications and experience required:
1. Proven experience in a multi-site managerial role, preferably within Supported Living for adults with learning and/or mental health diagnoses.
2. Previous experience as a CQC Registered Manager (desirable).
3. Strong understanding of the CQC Fundamental Standards and the Single Assessment Framework (SAF).
4. Excellent leadership skills to manage and support teams effectively.
5. Knowledge of REACH standards.
6. Level 5 Diploma in Leadership & Management for Adult Care or equivalent, or willingness to work towards it.
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