Overview
One Stop - Customer Service Assistant at One Stop Stores Ltd — We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. Working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Provide friendly, knowledgeable service to customers and actively encourage feedback.
* Work across all areas of the store including online, the tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to work safely and follow shop procedures.
* Participate in seasonal, community and charity events to create an inclusive atmosphere.
* Understand store performance and your role in delivering profit.
* Represent the store with our values and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Follow security procedures and wear safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products.
* Respond promptly to assistance calls or interventions on self-service checkouts.
* Maintain a clean, tidy, organized store and keep aisles clear.
* May be required to run the shift in the absence of the Shift Leader or Store Manager.
* Adhere to training to keep yourself, others and the store safe and legal.
* If applicable, duties will include Post Office Local operations and relevant background checks as required.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other as we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco; we operate as a separate business from our Store Support Centre in Brownhills, and service our stores from distribution centres in Brownhills, Nursling and Wakefield.
We’re proud to be accredited Disability Leader Level 3 and committed to an inclusive and accessible recruitment process. For accessibility information, please click here.
Other
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age. For the school leaver's age for your country please click here.
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