Our client is a well-known and reputable HGV dealership with several depots across UK. Currently they are looking for an experienced Service Advisor / Truck Service Advisor / HGV Service Advisor to join their busy depot. Hours of work: 42.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday. Responsibilities: * Understand and adhere to Service Core Process as set by the Brand and Company * To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up * Inform customer of outstanding recall campaigns and arrange for work to be completed * Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty * Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. * To promote additional workshop services/repairs where applicable * Deal with customer needs over the phone and face-to-face with a professional and friendly approach. * Carry out daily update calls to customers on vehicle progress in the workshop * Follow up all ‘No Show’ bookings * Work in Progress (WIP) control for the dept * Updating VOR’s on Manufacturer platforms on a dail...