IT Systems Engineer Due to ongoing growth, Direct Commercial Ltd, an award-winning commercial motor insurer, has a new opportunity for an IT Systems Engineer to join their IT team. This position, located in our Chelmsford offices, will play an important role in supporting the business. Key Responsibilities (include, but are not limited to): Install, configure, and maintain network hardware, servers, and infrastructure. Monitor system performance to ensure IT services are up and available. Perform routine checks, backups, and patch management. Network and systems monitoring and liaise with our NOC for smooth operations of our systems. Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT incidents and requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Lead the technical elements of various application and infrastructure projects. Essential skills: Virtualization Platforms: Expertise with Azure, VMware or Hyper-V and operating systems Windows Server 2019/2022. Cloud Services: Proficiency in cloud platforms like Microsoft 365. Scripting and Automation: Proficiency in scripting languages such as PowerShell for automation and task simplification. Backup and Recovery Software: Expertise with tools like Ave Point, Veeam, BackupExec, or Redstor for ensuring data integrity and recovery. A successful candidate must have: Demonstratable Azure experience. Financial organization experience preferred. Familiarity with ITIL framework. Strong user focus. Excellent organizational and time management skills. Ability to prioritize workload. Understanding of deadline-driven environments in top-tier companies. Self-motivated with a focus on user service. Excellent verbal, written communication, and listening skills. Ability to build positive relationships within the organization. Initiative-taking and team-oriented. Ability to work under pressure. Strong interpersonal skills. Pre-employment checks: Prior to commencing employment with Direct Commercial Ltd, candidates will be required to undergo background screening checks. Employment Type This full-time position requires 100% office-based work due to its client-facing nature.