Customer Service Representative
About the Role
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers.
Main Responsibilities:
* To provide technical support and coordinate collections for product repairs and keep customers informed on the progress of their repairs
* To handle inbound telephone calls and emails and liaise with various departments when required
Requirements:
* Previous customer care experience handling enquiries/complaints and providing suitable resolutions/troubleshooting
* Excellent written and verbal communication skills
* Able to organise and prioritise workload efficiently
* Strong knowledge of Microsoft Office
Working Arrangements:
This is a 37.5 hour per week role, working Monday to Friday 9am-5pm with hybrid working of 3 days in the office and 2 days at home.
What We Offer:
* A competitive salary and benefits package
* The opportunity to work for an award-winning company that provides a high-quality and personalised experience for customers
About You
To succeed in this role, you will need to have excellent communication skills, a strong attention to detail and the ability to work well under pressure. If you are a motivated and customer-focused individual who is looking for a new challenge, please get in touch to discuss this opportunity further.