Customer Service Advisor, Sunderland, Tyne and Wear
Client: EE
Location: Sunderland, Tyne and Wear, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
* Job Views: 4
* Posted: 15.08.2025
* Expiry Date: 29.09.2025
Job Description
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone with a wealth of life experience that helps you navigate challenging situations? Whether it's resilience from raising a family or life skills built over years of relationships, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times, helping with billing queries, payment issues, and more. With training provided, you'll deliver personal, brilliant service.
Flexibility & Support
This role is designed with flexibility in mind. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.
What’s in it for you?
* Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave, up to 2 weeks.
* Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support for career development.
* Season Ticket Travel Loan.
* Volunteering days to support your community.
* Optional private healthcare and dental insurance.
Join a great team culture with meaningful support and tailored training to build a lasting career. What are you waiting for?
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