Overview
Customer Account Specialist role at AMETEK. Dedicated to managing the BAE customer account, providing administrative support and acting as the focal contact point for the customer. Aim to increase business year on year by providing high quality and responsive customer service, purchase and repair administrative and technical query support to BAE. Respond to RFQs in a timely manner and ensure we meet BAE’s schedule dates for delivery.
Processing all purchasing and repairs under these contracts, ensuring orders at subcontractors are raised accurately and on time to ensure all goods and services are supplied in accordance with specified technical, quality and delivery requirements and subject to contractual terms. Assisting the purchasing team and providing support raising Purchase Orders for inventory when required.
Main Duties / Responsibilities
* Administration of customer purchase requirements, repairs and calibrations both in our repair facility and subcontracted, ensuring they are administered within our BAE quality approval.
* Obtain pricing information from the supplier base with supporting paperwork and load into ERP system.
* Raise Purchase Orders and maintain the ERP system with the current status and expected delivery dates.
* Raise Repair Orders and maintain the ERP system with the current status and expected delivery dates.
* Provide high-quality customer service to all customers.
* Quoting and pricing of repairs or sale of other goods and services.
* Completing approved certificates, despatch, and invoice.
* Prepare customer delivery forecasts, reports and handle general enquiries.
* Maintain and improve turn-around-time (TAT), quality and cost effectiveness.
* Provide guidance where possible to benefit the company and its customers.
* Ensure compliance with regulatory bodies requirements.
* Work as part of a team, act professionally, and convey a positive and constructive approach.
* This role may occasionally require travel to customer or supplier sites to support business needs and maintain strong working relationships.
Qualifications & Requirements
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Manufacturing
Benefits
* Equipsme - medical expenses insurance scheme providing cover for you.
* Holidays – 25 Days + Bank Holidays.
* On-site parking.
* Death in Service Benefit – Payable at four times your annual salary.
* Group Personal Pension Plan.
Employee Engagement and Wellbeing: At AMETEK MRO, we foster a supportive and inclusive work environment with engagement and wellbeing activities, team-building events, wellness programs, social gatherings and professional development opportunities.
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