Overview
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is an opportunity to make a real difference to every pet and every client. You will be the first face to greet them, look after the reception area, handle payments, process repeat prescription requests and manage appointments. You will need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals. 40 hours a week and some weekends based at the Hinckley Roston Drive practice.
Responsibilities
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
* Excellent client facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 5 weeks' annual leave plus Bank Holidays, rising to 6 weeks with length of service.
* An additional 'Day for You', a paid day’s leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
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