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Customer Services Advisor Level 2, Preston
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Client:
Coventry City Council
Location:
Preston, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
dfe13b2c6ae5
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
What is the job role?
Customer Services Advisor Level 2 – x1 Fixed term Contract (12 months)
We welcome applications for both full-time and part-time positions. Part-time hours are available at 18.5 hours per week, with a fixed daily schedule between 10:00 am to 2:30 pm (Salary will be pro rata to the number of hours worked)
Council Tax Team - You will be part of a customer service team answering customer enquiries for a range of benefits including Council Tax Support; in addition, you will answer enquiries in relation to Council Tax liability, Payment Plans and changes to a customers’ circumstances. This will involve dealing with telephone enquiries, requests and pre-booked appointments in a contact centre setting.
You will need excellent customer service and communication skills along with problem solving and negotiation skills. You will need the ability to deal with a diverse range of customers and cope with changes and a fast-paced environment.
Full training will be provided;however, knowledgeand experienceof Council Tax would be useful albeit not essential.
Closing date is 17th July, successful candidates will be invited to an assessment and competency-based interview. Assessments will consist of a work-based role play exercise and if you are successful, you will be invited to attend a competency-based interview.
If you aren’t sure or have some questions, we’d be happy to talk to you, call Ninder on or Deb on during office hours for an informal conversation.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act. We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer facing roles.
Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.
Who are we looking for?
* Care about delivering an excellent service to every internal and external customer
* Excellent communication skills, confident in face to face, telephone and written activity
* Ability to support a diverse customer base
* Ability to deliver in a fast-paced environment
* Ability to respond to change positively
* To Be Flexible to the needs of the service
* An understanding of the range of services provided by the council.
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
* Members of the Armed Forces and veterans
* Are currently in care or have previously been in care
* If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
This position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK, for a minimum of 2 years.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
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