Description
:The Customer Service Internship is ideal for students who want to develop their communication, teamwork, and business skills. You will be the first point of contact for customers, supporting enquiries, learning how to deliver excellent service, and gaining exposure to sales and digital customer channels.
With full training provided, this role offers a great opportunity to build confidence, develop transferable skills, and gain valuable insight into customer service, operations, and the engineering industry.
Responsibilities:
Provide a professional and friendly first point of contact, supporting customers via phone and email
Listen to customer needs and direct queries to the appropriate team or advisor
Deliver a positive customer experience on every interaction
Accurately record customer information and updates in internal systems
Support the team in meeting service level targets (e.g. timely call and email handling)
Promote digital tools and services to help customers access information quickly
Identify opportunities to highlight Finning parts and services where appropriate
Assist with general administrative tasks and team activities
Take part in training to build product, system, and customer service knowledge
Knowledge, Skills & Experience:
Currently studying or recently completed A-Levels, college, or a degree
Strong communication skills and confidence engaging with people
Customer-focused mindset with a positive and enthusiastic attitude
Willingness to learn and take on new challenges
Good attention to detail and ability to multitask
Basic IT skills (e.g. Microsoft Office)
Ability to work both independently and as part of a team
Interest in customer service, business, or engineering (desirable, not essential)
Previous customer-facing experience is beneficial but not required
What We Offer:
In addition to a salary, 25 days holiday + bank holidays and up to 7% pension you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.