Operations Manager
Support Office
Contract: Permanent
About the Role
As Operations Manager, you’ll be a visible, energising leader who empowers General Managers to deliver exceptional service, uphold brilliant standards, and achieve strong commercial results. You’ll bring clarity, confidence, and a people-first approach that helps teams thrive and ensures our pubs continue to shine with individuality and warmth.
Where You’ll Be Working
Shepherd Neame, Britain’s oldest brewer and a proudly independent family business, is looking for an inspiring and commercially sharp Operations Manager to lead a diverse portfolio of pubs.
This is an exciting opportunity to shape the performance, culture, and guest experience of our Managed Houses across a dynamic and competitive hospitality market.
You will:
• Inspire and coach General Managers, setting clear expectations, offering regular feedback, and developing future leaders.
• Drive commercial performance, lifting sales, strengthening margins, and turning insight into meaningful action.
• Champion outstanding guest experiences, ensuring every pub delivers quality, consistency, and memorable hospitality.
• Lead a purposeful operating rhythm, with structured site visits, smart KPIs, and strong follow-through.
• Recruit, onboard, and retain great people, creating inclusive, engaging, and supportive workplaces.
• Embed robust compliance and safety standards, ensuring every site is audit-ready every day.
• Activate local marketing and community partnerships, bringing each pub’s personality and trade drivers to life.
• Support seamless operational change, ensuring new systems, menus, and initiatives land effectively.
• Guide investment projects, from routine maintenance to transformational refurbishments.
• Use data intelligently, translating dashboards into clear priorities and measurable progress.
• Represent Shepherd Neame with pride, building strong relationships with teams, stakeholders, and communities.
Why Join Shepherd Neame?
* Competitive Pay - rewarding your skills and contribution
* Holiday - 25 days plus bank holidays
* Generous Pension - invest in your future
* Life Insurance - 4 x your salary (for members of the Pension Scheme)
* Staff Discounts - enjoy savings in our pubs and hotels
* Wellbeing Support - access to 24/7 GP, counselling and mental health resources
* Fun Company Events - be part of a team that celebrates success
About You
You’re an experienced multi-site hospitality leader who blends commercial acumen with genuine warmth and authenticity. You build trust quickly, stay calm under pressure, and care deeply about developing people and delivering great pubs. You lead with values, make smart decisions, and bring energy and positivity to every challenge.
Operations Manager
Support Office
Permanent