Main area Health Courier Service Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Operating within core operational hours of 08:00 - 18:00 Monday through Friday) Job ref 043-AC094-0526
Site Glangwili Hospital Town Carmarthen Salary £28,819 - £31,626 per annum Salary period Yearly Closing 25/05/2026 23:59 Interview date 19/05/2026
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026.
Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.
On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Service Delivery:-
Service delivery within the local area.
Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.
Ensure contract agreements are complied with and fully understood by staff.
Assist in achieving the optimum use of Health Courier Services resources within the Region.
Resource Management:-
Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.
Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.
Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.
Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.
Undertake Risk Assessments where necessary.
Reports and Statistics analysis:-
Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.
Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
* Supervisory Management Qualification (NVQ/ILM Level 3 Minimum) or equivalent experience
* Sound knowledge of Logistics Planning
* Basic knowledge of Highway Code, and relevant legislation and regulations on carriage of goods, including clinical waste, dangerous goods, and where required, radioactive isotopes
* Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle Maintenance
* Knowledge of Health & Safety
Experience
* Experience of Dealing with Staff, Customers and liaison with internal and external NHS contacts, patients and public at all levels
Skills
* Able to work alone with minimum supervision or as a member of a team with the ability to motivate others
* Good verbal or written skills able to convey information and complete all necessary documentation accurately and legibly to include report writing
* Welsh Speaker
We are committed to flexible working and equal opportunities.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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