Company Description
"Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities.
Join Accor and write your story. Together, we can shape the future of hospitality. Discover the life that awaits at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Responsibilities
Front Office Operation
* Participate in daily operations meetings to coordinate with support departments on administrative and operational issues.
* Ensure all Front Office staff report punctually and are well-groomed before shifts.
* Conduct daily briefings and communicate pertinent information to team members.
* Record and follow up on issues raised by Duty Managers.
* Maintain efficient Front Office operations, adhering to departmental standards and procedures.
* Coordinate with Reservations during high occupancy and optimize room yield.
* Manage overbooking and pledge relocations effectively.
* Work with Finance to ensure proper credit procedures.
* Analyze market trends, review rooming lists, and motivate staff to up-sell rooms for higher revenue.
* Oversee group movements for meetings and conferences, ensuring comprehensive action plans.
* Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and service enhancement.
* Handle guest correspondence promptly.
* Manage room inventory in coordination with Housekeeping to meet arrival times.
Team Management
* Interview, recruit, and select Front Office staff.
* Identify and develop potential team members.
* Conduct performance reviews.
* Monitor team appearance, attitude, and professionalism.
* Develop induction programs for new hires.
* Provide ongoing training to meet business needs.
* Prepare weekly staff schedules considering business forecasts and budgets.
* Hold monthly departmental meetings for updates, feedback, and communication.
Qualifications
* Experience & Technical Skills: 1–2 years in a similar role, proficient in Opera PMS, financial reporting, multitasking, and decision-making. Excellent communication and customer service skills.
* Leadership & Communication: Ability to mentor and inspire teams with strong interpersonal skills.
* Operational & Strategic Mindset: Passionate about hotel operations, strategic thinking, adaptability, and industry awareness.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent.
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