Job Title: IT Support Technician
Location: Swansea
Reports To: Head of IT
Overview of Position: We are seeking a reliable and proactive IT Support Technician to join our team. The successful candidate will be responsible for supporting day-to-day IT operations across multiple office locations, ensuring systems, networks, and hardware are maintained to a high standard.
This role requires travel between offices; therefore, a full driving licence and access to a car are essential.
Key Deliverables:
* Administration and maintenance of Active Directory (user accounts, group policies, permissions, security groups, etc.)
* Administration of Microsoft 365 / Office 365 (user setup, mailbox management, licensing, troubleshooting, SharePoint/Teams support)
* Network troubleshooting, including diagnosing connectivity issues, resolving hardware and configuration problems, and liaising with third-party providers where necessary
* Installation, configuration, and deployment of IT hardware, including desktops, laptops, printers, networking equipment, and peripherals
* Providing on-site and remote technical support to staff
* Maintaining IT documentation and asset records
* Assisting with system upgrades, patches, and security updates
* Proactively identify recurring and systemic issues across the business, implement permanent and scalable solutions, and ensure these are consistently rolled out and embedded throughout the firm.
* Work alongside the IT Manager to assess current organisational structures and processes, putting forward recommendations to streamline operations and ensure alignment with the firm's anticipated growth and strategic objectives.
* Ensure appropriate departmental cover, recognising the small team structure and maintaining continuity of service.
* Demonstrate flexibility in the role, including carrying out system updates, maintenance, and repairs during periods of staff absence or outside normal working hours where required.
Minimum Skills, Knowledge & Abilities Required
A knowledge of:
* Active Directory administration
* Microsoft 365 / Office 365 administration
* Network troubleshooting
* IT hardware installation and configuration
* Full UK driving licence
* Access to a car and willingness to travel between office locations
* Strong problem-solving skills
* Good communication skills and a customer-focused approach
* Ability to work independently and manage workload effectively
Education and Experience Required
* IT related qualification or two years of relevant experience
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Flexitime
* Free flu jabs
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Ability to commute/relocate:
* Swansea SA7 9LA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Please confirm your salary expectations/requirements?
Experience:
* IT support: 2 years (preferred)
Work Location: In person