Customer AI Implementation Engineer
Location: Hybrid Altrincham OR Remote
Type: Full-time
Salary: Up to £50,000 depending on experience
Join us at Focus Group and help shape the future of AI-powered customer experiences.
About the Role
We’re looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.
What You’ll Do:
* Build and customise AI-driven solutions for our clients.
* Translate customer goals into scalable technical designs.
* Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
* Develop secure integrations using Python, REST APIs, and supporting technologies.
* Provide ongoing support and optimisation for existing solutions.
* Collaborate with sales and product teams to shape future features.
What We’re Looking For:
* Strong Python skills and experience with REST APIs.
* Excellent communication—able to explain technical concepts clearly.
* A proactive, solution-oriented mindset with a passion for delivering customer value.
* Ability to manage multiple projects and work independently.
Bonus Points For:
* Experience with Conversational AI, NLP, or chatbots.
* SaaS or CX platform knowledge.
* Front-end skills (HTML, CSS, JavaScript).
Why Join Us?
* Work with the latest AI-powered CX technologies.
* Enjoy flexibility and autonomy in a fast-growing SaaS environment.
* Be part of a collaborative team that values innovation and continuous learning.
Ready to make an impact?
Apply now and help us redefine customer experience through AI.