Great office culture in a growing business
Free parking on site, great benefits (including private medical insurance)
About Our Client
This opportunity is with a small-to-medium-sized company based in Portishead known for its commitment to quality and customer satisfaction. The organisation offers a supportive environment and values its employees, fostering professional growth and development.
Job Description
* Responding promptly and professionally to customer enquiries via phone and email.
* Maintaining accurate and up-to-date records in the companys database.
* Coordinating with other departments to ensure timely resolution of customer issues.
* Processing orders and managing related administrative tasks efficiently.
* Monitoring and tracking delivery schedules to provide updates to customers.
* Assisting with the preparation of reports and documentation as required.
* Providing general administrative support to the Secretarial & Business Support team.
* Ensuring compliance with company policies and procedures in all customer interactions.
The Successful Applicant
A successful Customer Service Administrator should have:
* Previous experience in a similar administrative or customer service role in the retail industry.
* Strong organisational and multitasking skills with a focus on accuracy.
* Proficiency in using standard office software and databases.
* Excellent communication skills, both written and verbal.
* A proactive approach to problem-solving and a customer-focused mindset.
* Ability to work effectively as part of a team in a busy office environment.
Whats on Offer
* A competitive salary of £27000 to £35000 per annum, depending on experience.
* Free on-site parking for all employees.
* Private medical insurance through Bupa following the probation period.
* The chance to join a growing company with opportunities for career progression.
This is a full-time 5-days in the office role, based in Portishead.
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