Job Title: Customer Collections Advisor
Salary: £25,701 per annum (rising to £26,793 after 12 months)
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Redditch B98
Contract: Permanent, Full Time
We are recruiting on behalf of a well-established and highly regarded debt recovery business to support the growth of their Collections Department. This is an excellent opportunity for a motivated and customer-focused individual to join a supportive team environment, with clear progression and training into pre-litigation work.
The Commercial Collections Specialist role sits within the Collections team, forming part of a professional debt recovery service supporting clients primarily within the construction industry. Initially, the role is collections-focused, with strong opportunities to develop legal and pre-litigation knowledge over time.
Benefits
* 20 days holiday + bank holidays, increasing after 5 years' service.
* Flexible holiday options.
* Compassionate Leave.
* Lunch break options.
* Employee Emergency Loan Scheme.
* Death in Service Benefit.
* Healthcare Cash Plan.
Key Responsibilities
* Contact businesses via telephone, text, email, and letter to recover outstanding payments on behalf of clients.
* Effectively overcome objections and address reasons for non-payment.
* Identify and manage "Can't Pay / Won't Pay" situations, applying appropriate collection strategies.
* Work towards collecting full payments efficiently, while remaining fully compliant with regulations.
* Deliver a high standard of customer service, ensuring clients are kept updated with accurate information.
* Maintain accurate and detailed records on internal systems.
* Achieve daily KPI and workload targets, supporting overall company growth.
* Participate in structured training programmes covering pre-litigation processes.
* Learn to review cases and assess appropriate legal actions.
* Gain an understanding of pre-action protocols and legal timeframes.
* Develop the ability to instruct and liaise with solicitors on behalf of clients when court action is required.
What We’re Looking For
* Excellent telephone manner and communication skills.
* Strong customer service experience.
* Excellent PC skills and proficiency in using internal systems.
* Clear and professional written communication.
* Outgoing, positive, "can-do" attitude.
* Self-motivated with a strong focus on achieving results.
Desirable
* Previous collections or sales experience.
* Previous office-based experience
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