We are looking for an enthusiastic, friendlyperson to join our team. This is anexciting post for someone who is highly organised has excellent rapportbuilding skills and a good level of administrative skill.
Our volunteers are a vital part in the runningof our services. Volunteer time is an invaluable contribution to our charity.This role will be responsible for recruiting and supporting these volunteersand be the first point of contact for them as well as supporting our teamsfulfil their volunteer roles for fundraising, shops, clinical and widerneeds. A good level of admin experienceand IT skills will be required. This includes Microsoft office.
You will be in contact with volunteers bytelephone and face to face in the hospice and shop settings so an empathetic,polite and friendly manner is a must.You will support key areas of the hospice and their relevant team leads,so teamwork is high on the agenda.
Main duties of the job
To support the volunteer function of the hospice inproviding volunteers who have the appropriate skills to fulfil the needs of theHospice.To administrate all volunteer recruitment applications,references, DBS checks and manage all volunteer data records.To maximise the on-going support and care of our volunteerworkforce.To help to ensure that the volunteers are supported andaware of their invaluable contribution to the work of the hospice.To support our shops and warehouse on a day to day basis,this is where the largest % of our volunteers work.To ensure the volunteer training, legislation is all in linewith hospice needs.
About us
At St Lukes Hospice, our ethos is one of service; being of service to our local people and community is central to all that we do. We believe the most important privilege any person can have is the opportunity to comfort and support ones fellow human beings in their hour of need. This spirit of service at St Lukes extends not only to the patients, but also to family and friends, and we welcome diversity.
The founding members of St Lukes Hospice were driven by the same ideals that inspire us today; to reach out a warm and caring hand to those in need and to help relieve their suffering of mind, spirit or body. The founder of the Hospice movement, the late Dame Cicely Saunders, wanted hospices to remain a beacon of hope with a message of care and community. St Lukes is a lively and vibrant Hospice that has a very powerful reason to be here.
St Lukes is an incredibly inspiring place to work and volunteer. You will be joining a passionate team, dedicated to delivering care and support to local people and their families.
We all share in the sense of privilege and honour that comes from being involved in a local organisation doing such important work and each day we look for new and innovative ways to make a difference to the wider community.
Each member of staff is highly valued at St Lukes
Job responsibilities
KEY RESPONSIBILITIES:
To strive to ensure all Hospiceservices have appropriate numbers of volunteers to carry out their functions.
To work with the Director of IncomeGeneration in reviewing and supporting the implementation of a volunteerstrategy that strives for best practice in volunteer management.
To act as first point of contact forvolunteers and staff seeking guidance and support.
Provide support to the hospice teamsin all aspects of volunteering and voluntary roles, whilst taking appropriateadvice accordingly.
To take the lead in developing andcoordinating good practice in volunteering to promote innovative and creativeworking with volunteers to maximize their contribution.
Reception Management - Responsibilitiesinclude oversight of the day-to-day running of Reception and rota managementfor the volunteer Reception team.
Volunteer Data Management - collationand analysis of volunteer-related data for inclusion in the Monthly Report forthe Trustees. This involves ensuring accurate and up-to-date records.
DUTIES AND RESPONSIBILITIES
Work proactively with members ofHospice services to provide sufficient numbers of volunteers to meet the needsof individual events/fundraising activities, shops and clinical services. N.B our shops have the largest proportion ofvolunteers and they are vital to the running of our trading business.
To recruit volunteers to assist withthe running of all Hospice services and other promotional company activities,making best use of volunteers individual skills and expertise.
To ensure all volunteers are inductedinto the culture and values of St Lukes and understand the contribution theyare making to the Hospice.
Identify and develop new and existingvolunteer roles, requirements and needs and design volunteer role descriptionsaccordingly.
Support managers when dealing withvolunteer capability and conduct issues.
Act as an advocate for volunteering bypromoting the contribution of volunteers both internal and external to theorganisation.
Plan and implement, in conjunction withthe Communications team, an effective programme of internal and externalinformation sharing and communication for volunteers.
Develop a suite of support, guidanceand training documents for managers to use with volunteers to ensureconsistency of standards across the organization.
To devise and maintain all policydocuments relating to volunteers, including individual roles and guidelines.
To organise volunteer surveys, actupon feedback, analyse and report results to HR Manager.
To maintain the Volunteer database,ensuring data is protected and kept secure in accordance with the DataProtection Act and other regulations.
Awareness of legal issues around theuse of volunteers, ensuring that good practice is followed.
Devise and implement a fair and consistentvolunteer recognition programme.
Personal Development
Maintain highprofessional standards and keep abreast of professional issues and bestpractice in the field of volunteer management. The organisation will supportrelevant education and development opportunities whenever possible and asagreed as part of personal development discussions.
Membership of andactive participation in the North West branch of the Association of VolunteerSupport Managers as well as the local CVS.
Health & Safety & Security
Under health andsafety legislation, each individual has a legal responsibility for their ownwelfare and for the health and safety of others and to co-operate inmaintaining their place of work in a tidy and safe condition, therebyminimising risk. The Hospice has a Health & Safety Policy which applies toall staff.
Similarly, it iseach persons responsibility to ensure a secure environment and bring anybreaches of security to the attention of their manager.
St Lukes CheshireHospice has given its full commitment to the adoption and promotion of the keyprinciples of equal opportunities contained within current legislation and StLukes Cheshire Hospice Equality & Diversity Policy.
Confidentiality
In the course ofyour duties, you will have access to confidential material about members ofstaff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy whichapplies to all staff.
St LukesCheshire Hospice iscommitted to safeguarding adults and children and expects all staff to share inthis commitment. Staff have a responsibility to ensure that they are aware ofspecific duties relating to their role and should familiarise themselves withthe Hospices Safeguarding Policies. Safeguarding training is mandatory for allstaff.
Thisjob description may vary from time to time according to the needs of St Lukes(Cheshire) Hospice.
Thisjob description is not exhaustive and is subject to review in conjunction withthe post holder and according to future changes/developments in the service.
Person Specification
Experience
* Experience in working with and as part of a team.
* Ability to work on own initiative, manage, prioritise own workload and to work on a number of projects at any one time.
* An awareness of and sensitivity around the needs of volunteers.
* Experience and understanding of working with volunteers.
* Supervising/team leading experience.
Knowledge and Skills
* Experience of supervising and organising groups of people.
* Ability to develop innovative methods of attracting and communicating with prospective volunteers.
* Exceptional communications skills, both written and verbal.
* Exceptional administrative and organisational skills and ability to prioritise workload.
* Strong IT skills and experience of using Microsoft Word, Excel and PowerPoint.
* Understanding of and commitment to equality and diversity procedures.
* Able to take direction and instruction to fully carry out the role.
* Experience of recruitment and interview techniques.
* Prepared to work alone and act on own initiative.
* Experience of carrying out appraisals and evaluating performance
* Experience of writing and implementing policy and procedures
* Knowledge of the Hospice sector, charity sector or NHS
* Experience of working with Key data and metrics
Qualifications
* A good standard of education
Other Requirements
* Problem analysis & resolution.
* Forward planning.
* Delegation and follow up
* Time management.
* Highly motivated and enthusiastic.
* Honest and trustworthy.
* Able to work flexibly as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Director of income Generation and communication
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