Support and Integration Officer
Location: Coventry, West Midlands
Salary: £26,521 per annum
Annual leave: 25 days’ annual leave, plus bank holidays
Employee Recognition Programme – Training and development opportunities – Employee Assistance Programme – Social gatherings and staff retreats – A fully stocked staffroom!
About ACH
ACH is a social enterprise dedicated to empowering refugees and migrants in the UK to lead self‑sufficient and ambitious lives. In 2024, we helped house over 1,400 individuals and support more than 500 service users.
What You’ll Be Doing
As a Support and Integration Officer, you will deliver high‑quality support and guidance to help refugees successfully resettle and integrate into their new communities. Your responsibilities include:
* Taking ownership of your caseload – conducting pre‑tenancy assessments and creating personalized support plans
* Offering practical guidance on housing, health, education, employment and day‑to‑day living
* Developing strong relationships with local agencies and coordinating group sessions
* Making referrals to relevant departments and partner agencies
* Maintaining accurate case records and files to a high standard
* Participating fully in team meetings, training, supervision and other staff activities
* Organizing house meetings and carrying out property and community visits
What We’re Looking For
To be considered, you will need:
* Experience working with asylum seekers or refugees in a voluntary or paid capacity
* Experience providing advice and guidance, advocacy and culturally sensitive support
* Experience and knowledge of working with people with complex/multiple support needs
* Capability to support refugees in the UK and effectively assess, manage and continuously review needs and risks
* Ability to maintain accurate records and manage a caseload
* Confident IT skills, including Microsoft Outlook, Excel, Word and PowerPoint
* Strong verbal and written communication skills
* A full, valid driving licence and access to a vehicle
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, with prior consent.
The closing date for this role is 2nd December 2025.
Other Titles
Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer.
Equal Opportunities
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to become a Support and Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Seniority Level
* Associate
Employment Type
* Full‑time
Job Function
* Other
* Civic and Social Organizations
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