Overview
Retail Store Manager – Jollyes The Pet People - Darlington. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a. The role involves managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Darlington store. This is a fantastic opportunity to join a company voted by Retail Week as Best Retailer 2024 (< £250m t/o) and included in the Sunday Times Best Places to Work list.
The Benefits: At Jollyes, we’re as passionate about our people as we are about our pets! Our benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
Benefits
* Competitive salary of £27,011 - £30,322 p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre-agreed measures.
* iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings benefits.
* Retail Trust membership – counselling, wellbeing and financial support for the retail industry
* Colleague Treats – discounts on up to 800 high street retailers and online service providers
* Colleague We Care wellbeing & medical support services – online GP, mental health support, get fit programme and more
* 30% off Jollyes branded products (and 20% off other brands in store)
* Workplace pension scheme provided by Legal & General (EE 3%, ER 5%)
* Free colleague uniform and on-site parking
* Additional paid leave for wedding, new pet coming home and birthday
* Enhanced Maternity leave – Full pay for first 26 weeks then SMP; or 6 weeks full pay followed by 33 weeks SMP if
service under 2 years
* Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs service)
* Top Dog Award – nomination scheme with perks including a day off and badge/certificate
* Buy/Sell holiday scheme – buy or sell up to 5 days
* Cycle2Work scheme – up to 47% off a new bike & accessories
* Care concierge – support for colleagues who are carers
* Alvie health coaching / cancer support services
* Discounted membership for David Lloyd Clubs
* Learning & Development – ongoing skills development and progression
The Role – Store Manager
* Reporting to your Regional Manager, you will lead by example, creating an excellent culture and working environment for your team, and demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
* You will have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service standards and financial performance, maximizing turnover and gross margin while controlling costs.
* Ensure you and your team deliver the highest standards of pet care with a focus on animal welfare and promoting responsible pet ownership.
* Provide exceptional customer service by delivering a great shopping experience and maintaining strong pet and product knowledge. (Training given)
* Recruit, motivate, train and develop your team, review and manage performance, and promote Jollyes as an employer of choice within your local community.
* Ensure clear communication of key business updates and individual and team objectives.
The Skills
To be successful in this role you’ll need the following skills and experience:
* A passion for pets and people; delighting customers with an unrivalled shopping experience.
* Previous retail store management experience with a hands-on approach to daily operations and planned activity for short/medium/long-term success.
* Strong decision maker, able to communicate objectives and build high performing, engaged teams with succession planning for future leaders.
* Proven track record in developing business performance, exceeding KPIs, and maintaining high store standards including health & safety and legal compliance.
* Commercial awareness with P&L management and a proactive approach.
* Full-time, permanent position – 40 hours per week, 5 days out of 7.
About Jollyes The Pet People
Jollyes is an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise. We are winners of the Retail Week award for Best Retailer 2024 (under £250m t/o) and listed in the Sunday Times Best Places to Work. We are accredited by RestLess as an age-inclusive employer and welcome applications of all ages (16+). We are also Pet Sustainability Coalition accredited.
To Apply
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’re welcome to apply. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
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