Fire & Security Technical Service Coordinator – Cambridge - £40,000
We are currently working with a well-established Fire & Security company who are looking to recruit an experienced Service Coordinator to support their service department. This is an office-based role coordinating engineers and managing reactive and planned works across fire and security systems.
Package:
£30,000 - £40,000
Office based role
Monday – Friday | 8am – 5pm
21 days holiday + 8 bank holidays
Duties:
Scheduling and coordinating engineers for reactive call-outs and PPM visits
Managing emergency call-outs and prioritising jobs to meet SLA response times
Being the main point of contact for clients, ARCs and engineers
Handling URN enquiries and service requests
Updating job progress and maintaining service records for audit purposes
Liaising with clients regarding remedial works following fire risk assessments
Processing quotes and following up for approval
Organising tools, materials and specialist fire & security equipment
Maintaining compliance paperwork including NSI certificates and service logs
Providing a high level of customer service and dealing with issues or complaints
Requirements:
Previous experience in a Service Coordinator or similar role
Background within Fire & Security or Facilities Management
Good understanding of reactive works and service scheduling
Strong organisational skills and ability to manage multiple jobs
Confident communication skills with engineers and clients
Good attention to detail
Comfortable using Microsoft Office and service management systems
Able to work under pressure in a busy service environment
Desirable:
Experience working for an NSI Gold or BAFE accredited company
Knowledge of BS 5839, NSI and BAFE standards
Experience managing maintenance contracts or 24/7 call-out rotas
Understanding of fire risk assessments and remedial works
Please Contact
Georgie Thain
(url removed)
(phone number removed)