We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.
What’s in it for you?
1. £30,000 – £35,000 per annum depending on experience
2. Mon-Fri 9am – 5pm (1-hour lunch break)
3. 25 days plus bank holiday (Increase through length of service)
4. Opportunities for training and progression
5. Company Pension
6. Company health plan (After 1 year of service)
7. Free parking
Duties include:
8. Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication
9. Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently
10. Proactively follow up on outstanding claims to ensure timely progress and resolution
11. Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them
12. Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times
13. Oversee and support claims handlers, offering direction, mentoring, and assistance where required
14. Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations
15. Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality
16. Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims
17. Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements
Experience Required:
18. Minimum of 2 years’ experience in a senior claims management role or equivalent leadership position
19. Experience within commercial insurance essential
20. At least 3-4 years’ experience in a claims-focused role
21. Proven leadership, organizational, and communication skills with a track record of managing teams effectively
22. Strong analytical and problem-solving abilities
23. Exceptional attention to detail with the ability to manage multiple priorities simultaneously
24. Proficiency in Microsoft Office and claims management software, particularly Acturis