Virgin Media O₂ is an inclusive employer committed to diversity and equity for all.
About the Role
The Store Manager is responsible for delivering retail excellence with a team of 5 to 15 employees. You will lead, coach and inspire the team to provide exceptional customer experiences, manage store operations and ensure profitability. The role requires frequent travel for store visits and wider team meetings.
Key Responsibilities
* Lead, coach and empower a high‑performing team.
* Establish and maintain retail excellence standards.
* Prioritise customer focus in every decision and direction.
* Travel for store visits and wider team meetings.
* Accountable for budgets, P&L and revenue targets.
* Develop efficient store rotas using data such as footfall, matrix hours and trading hours.
* Deliver first‑class customer experiences through an engaged team.
* Conduct regular reviews and coaching sessions with staff.
* Drive opportunities to grow revenue and improve profitability.
Required Experience and Skills
* Experience working in a fast‑paced environment, not necessarily retail.
* Experience managing a team with passion and drive, with full accountability for performance.
* Experience with budgets and P&L responsibility.
* Experience delivering consistent, effective coaching and reviews.
* Experience using data inputs to improve efficiency and deliver store rotas.
* Strong communication and listening skills.
* Ability to adapt to changing business needs.
* Experience using systems and following processes.
* Experience adhering to key compliance requirements: health & safety, cash management, security, stock management, FCA compliance, refunds and discounts.
Equal Opportunity Statement
Virgin Media O₂ is an equal opportunities employer and actively works to remove bias and barriers for all people.
Benefits
We offer a comprehensive reward package with a range of benefits and additional extras to support you and your loved ones.
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