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Shift Times: 22.5 hours per week, over 3 days. Flexible with days worked
Pay Rate: £23.67 per hour
Location: Gloucester Business Park (Hybrid Role)
Key Senior PSO Responsibilities
While maintaining & delivering high quality non-technical support to the Nuclear Operations division of EDF Energy as a knowledgeable Project Support Officer, the individual will also provide specialist support in the following:
* Champion of processes and provides specialist input and support to specific work management areas.
* Leading training activities for new starts which includes maintaining and developing training materials and processes.
* Training Oversight Committee Lead, gathering data on training status and targets.
* Full ownership of Reactor and Fuel Route SharePoint site, making sure content is current and up to date for the intended audience
* Support and training to others on how to use SharePoint
* Identifying knowledge gaps within the PSO Managed Service and develops training to address these gaps.
* Acts as an advocate of the Programme Office group inside and outside the team, promoting changes, improvements and the value of the Managed Service.
* Identify areas for continuous improvement and support the resolution of these via innovative solutions
* Co-ordination of programme/project exercises.
* Be flexible, agile and open to transfer support provision to different areas of the business, as required by business needs.
* Creating, writing and distributing newsletters, articles and communications
* Quarterly performance data gathering on finance, lessons learned, risk and milestones for Cat B.
* Accountability support to programme manager(s) on monthly slide pack - finance, risk, CRs etc.
* Chasing up variance commentary.
* Onboarding support of new starters, security pass applications, assisting in laptop requisitions, IT set up appointment, onboarding checklist administration and general new starter assistance.
* Working with finance to ensure deadlines are made clear and publicised.
* Away days - liaising with Headbox/booking meeting rooms.
* Birthday cards and team celebration coordination.
* CR/CAP assistance - docking in with business support and action tracking
* Project Folder housekeeping.
* Training requests/ SQEP checks.
* Catering requests for workshops etc.
* PRC support (trackers for adherence prep & actions)
* Travel booking.
* Team communications and progress arrangements.
* Monthly newsletter information gathering assistance.
* Basic admin of the SharePoint site - adding users, enabling access requirements, document library admin.
* To prepare, co-ordinate and distribute reports and presentations as requested by the programme team.
* Risk database management support.
* Accountability and meeting action tracker status- chasing actions and updating the tracker.
* Meeting/ workshop planning including meeting room booking, agendas development, collation and distribution of materials, production and distribution of minutes and actions
Experience
* In depth knowledge and skills related to the internal systems and tools used in the delivery of work
* Able to provide guidance and advice about financial and contract management to help improve budget control and commercial awareness.
* Knowledge and understanding of investment delivery process desirable.
* Previous experience of providing high quality proactive support to others.
* Strong numerical skills, able to interrogate, analyse and report data.
Personal Skills
* Clear bias for action with healthy questioning attitude.
* Ability to work on own initiative, identify problems and solve them.
* Flexible, adaptable and speedily reactive to urgent situations.
* Excellent attention to detail.
* Excellent communication skills.
* Apply professional judgement to deliver work independently.
* Good interpersonal skills, able to actively build and develop strong working relationships across a variety of diverse teams.
* Enthusiasm for provision of high quality support to others, with a proactive approach.
* Excellent team player with strong ability for collaborative working.
* Constructive and positive approach to Mentoring to successfully and continually improve knowledge and process adherence.
* Point of contact to solve complex queries.
* Conduct quality reviews / audits, capture lessons learned and implement performance improvements.
* Co-ordinate service improvements.
* Lead and support value-added activities to support business improvements and transition.
* Act as a professional role model and clearly display behaviours for success.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Administrative and Support Services
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