WES (Warehouse Execution Systems) Expert
Stafford Fulfilment Centre
Grade E / Starting from £40,200 (dependent on experience) + 20% nights allowance
Shift Pattern: 4 on 4 off, 12 hr shifts, two week rotation days and nights
Create a Better World for Pets – and for Your Career
At Pets, our goal is to give the nation’s pets everything they need to thrive. Whether it’s a faster pack bench or smarter system logic, we never stop improving. We’re currently looking for a WES Expert to join our team at the Stafford Fulfilment Centre (SFC).
The Role
As a WES Expert, you will play a critical role in the operation and optimisation of our WES platform at the SFC. You’ll be responsible for ensuring seamless communication between the Warehouse Management System (WMS), Warehouse Control System (WCS), and all automated equipment and software, helping to maintain operational uptime in a fast-paced, 24/7 fulfilment environment.
This role will see you acting as the first point of contact for WMS and WES-related issues, working closely with internal teams, system suppliers (e.g., Modern Logic), and stakeholders to resolve incidents, identify improvements, and support ongoing system enhancements.
Your Responsibilities
* Monitor, maintain, and troubleshoot WES, WMS, and WCS systems and message flows
* Diagnose and resolve technical issues across GTP, Ship Sorters, and Pack Benches
* Act as the on-site systems lead for high-severity (P1) issues, ensuring swift resolution and minimal disruption
* Provide real-time technical support for SFC operations during shifts, including weekends and nights
* Work with SCADA systems and WES dashboards to ensure continuous system performance
* Collaborate with third-party suppliers (e.g., Modern Logic) on escalations, testing, and deployments
* Contribute to system upgrades, configuration changes, and new functionality rollouts
* Maintain a working knowledge of PLC-operated automation systems
* Track recurring issues, identify trends, and suggest process or system improvements
* Support cross-functional project teams in the deployment of new systems or process enhancements
Essential Experience & Qualifications
* 2–4 years’ experience in a systems support or operational technology role within warehousing, manufacturing, or distribution
* Hands‑on experience with WMS, WES, and WCS platforms
* Familiarity with SCADA and automation dashboard systems
* Basic understanding of PLC‑operated automation equipment
* Comfortable with IT systems including hardware, software, and networks
* Working knowledge of SQL and reporting tools
* Strong customer service and communication skills
* Able to remain calm and solution‑focused in a high‑pressure, live operations environment
Skills & Competencies
* Project Management – Capable of managing upgrades, testing, and rollouts
* Leadership – Provides support and technical direction within cross‑functional teams
* Communication – Explains technical issues clearly to non‑technical stakeholders
* Analytical Thinking – Uses data and trends to identify and resolve root causes
* Problem‑Solving – Diagnoses issues and delivers effective, timely solutions
* Collaboration & Influence – Works confidently with internal teams and external suppliers
What You Will Get in Return
* Competitive salary starting at £40,200 (based on experience)
* Annual leave (including Bank Holidays), with increases after 2 years’ service
* An extra day’s holiday on your birthday
* Stakeholder Pension Plan
* Life Assurance
* Personal Health Insurance (if enrolled in the pension scheme)
* 20% colleague discount at Pets at Home after 12 weeks’ service
* Access to Pets “Treats” voluntary benefits platform
We Value Inclusion
Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves—so even if your skills and experience do not perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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