Key Responsibilities Managing reception duties, including answering and directing incoming calls Inputting customer orders using an in-house system Handling customer queries in a professional and timely manner Tracking customer orders and providing updates as required Making telesales calls to existing and prospective customers Supporting the marketing function by issuing promotional materials using Microsoft Publisher (approximately every three weeks) Updating product information on the company website Candidate Requirements Strong communication and customer service skills High attention to detail with good organisational abilities Confident using computers and keen to learn new system Ability to work effectively as part of a team and on own initiative Previous experience in administration, customer service, or telesales is desirable but not essential What’s on Offer Full training provided Stable Monday–Friday working hours Supportive and friendly team environment