Overview
Position Title: Global Product Owner (Travel Transformation - Automation)
Department: AXA Partners Holding - Travel Transformation
Location: Redhill, Brussels, Paris, Barcelona
Shape the Future of Travel Claims as Our Global Product Owner of Automation
What You’ll Be Doing
As the driving force behind our claims management product, you'll own the vision, strategy, and roadmap for automating and modernizing the claims journey across multiple regions. You’ll lead a dedicated squad, bridging Business and IT, to deliver innovative solutions using Guidewire, AI, and GenAI technologies. Your work will impact millions of customers worldwide by making claims faster, smarter, and more seamless.
* Develop and communicate the product vision and strategic roadmap aligned with AXA’s transformation goals.
* Lead cross-functional squads of developers, analysts, and IT owners to deliver impactful features.
* Act as the key link between business needs and technical delivery, translating priorities into actionable product increments.
* Manage the product backlog, focusing on features that maximize value for customers and the business.
* Oversee end-to-end claims processes, ensuring consistent delivery across customer-facing and back-end solutions.
* Proactively explore innovative technologies, including AI/GenAI, to increase automation and efficiency.
* Drive product adoption, ensuring continuous improvement and alignment with customer expectations.
* Monitor performance metrics, SLAs, and customer feedback to refine the product and ensure sustained value.
* Collaborate with other Product Owners to ensure smooth integration and alignment across the portfolio.
* Ensure compliance with regulatory and risk standards, maintaining integrity and fairness.
What You’ll Bring
To succeed in this role, you’ll have:
* Proven experience in product management or ownership, especially in insurance, claims, or digital transformation.
* Strong understanding of claims management operations and IT solutions, ideally with experience on platforms like Guidewire.
* Expertise in Agile methodologies (Scrum/SAFe), backlog management, and product lifecycle.
* Experience working with cross-functional teams (IT, business, AI/GenAI).
* Knowledge of emerging technologies, especially AI and automation, to enable smarter decision-making.
* Excellent stakeholder management, negotiation, and communication skills across multicultural environments.
* Ability to influence and orchestrate change without direct authority.
* A degree in business, management, IT, or a related field; certifications such as CSPO, Agile, or Prince2 are highly valued.
* Fluency in English; additional European languages are a plus.
* A collaborative leader with resilience, adaptability, and a customer-centric mindset.
What We Offer
* Competitive annual salary
* Annual company & performance-based bonus
* Group Personal Pension Plan
* Life Assurance (4x Annual Salary)
* Private Healthcare Benefit
* AXA employee discounts
Who We Are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. We’re committed to equal opportunities and don’t discriminate based on protected characteristics. If you require adjustments during the application or interview process, please contact AXA Partners Global HR Response - globalhr@partners.axa.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
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