We’re looking for an experienced Duty Manager to join The National. Are you a confident leader who thrives in a fast-paced hospitality environment? This is an exciting opportunity for someone passionate about great service, strong team leadership, and delivering unforgettable guest experiences. This is a full-time, salaried role which requires flexibility to work evenings and weekends. What you’ll do: Reporting into the Assistant Manager and General Manager, you’ll take responsibility for the smooth day-to-day running of the bar, leading shifts, motivating the team, and ensuring exceptional customer service at all times. You’ll be hands-on, organised, and confident managing busy services and smoothy executed events. Key responsibilities include: Leading and supervising service team during busy shifts Exemplifying exceptional customer-service standards and complaint handling Overseeing opening and closing procedures, including cash-ups and security protocols Managing stock control, orders and deliveries Maintaining high standards of cleanliness and adherence to health and safety procedures Supporting the training and development of service staff What we’re looking for: Minimum 1–2 years’ experience in a supervisory or management role within a high-volume bar or late-night venue Proven ability to lead from the front and inspire a team during busy services Strong understanding of bar operations, including cellar management and stock rotation Experience managing labour costs and driving team productivity Confident handling cash, tills, and end-of-day financial reconciliation Excellent conflict resolution skills and the ability to manage challenging situations calmly and professionally Well-presented, professional, and customer-focused Reliable, punctual, and able to manage time effectively Flexibility to work late nights, weekends, and peak trading periods The National offers staff: Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear. 29 days annual holiday allowance Structured learning and development plans through our online CPL training programme. Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc. Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, trips, and award ceremonies. The Company reserves the right to apply enhanced shortlist criteria. The National is part of the Beannchor Group and is an equal opportunities employer. INDMM DutyManager Supervisor BarManagement Belfastjob