Location: Blended between office and home (England and Wales). Time in office negotiable
FTC To Start 12th Jan 2026
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We are recruiting for a Learning Facilitator as maternity cover in the Local Learning team within the Client and Member Services directorate.
As a Learning Facilitator, your role is responsibility for the delivery of learning to staff and volunteers in local Citizens Advice. This role will develop and deliver facilitated webinars for soft skills to local Citizens Advice offices.
Key Responsibilities:
* Deliver learning content that meets user and organisational needs, and adheres to governance, quality and accessibility standards. This may involve partnering with and upskilling internal and external subject matter experts.
* Apply learning and accessibility principles to ensure course content is engaging, inclusive, interactive, and aligned with the learning objectives.
* Develop accurate, inclusive and easy to understand learning materials that align with the organisation's brand, tone of voice, EDI and accessibility guidelines.
* Work with the Facilitated Learning Lead to plan, schedule and ensure the smooth coordination of interactive facilitated sessions.
* Keep up to date with advancements and emerging thinking on learning delivery methods, learning theory and engagement techniques.
* Contribute to the adoption of best practice systems, processes and tools to streamline and improve the delivery of learning content.
* Ensure that all learning content passes through the peer review QA process to ensure accuracy, functionality, visual appeal, branding, instructional design and compliance with accessibility standards.
* Develop and review webinar content as required.
* Support the identification and development of relationships with local learning leads within the network.
* Provide support and guidance to local learning leads and managers to deliver learning, including delivering familiarisation of new content and upskilling managers and local learning leads, where required.
* Build and maintain relationships with internal and external stakeholders, such as SMEs, facilitators and external training organisations.
* Undertake any other duties as may be reasonably required within the scope of the role.
Please apply with your CV and cover letter detailing how you meet the below essential criteria:
* Experience working as a learning facilitator or trainer, including knowledge of best practice in digital learning.
* Proven ability in using digital learning delivery technologies and webinar tools.
* Demonstrable experience in working with and supporting local offices, knowledge of the end to end processes that support learning in the local office network, and/or how to research and find the information to answer learning queries.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants