Job Summary
West Heath Surgery is a forward‑thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first‑class service to our patients with the role of Medical Administrator being vital in this delivery. The Medical Administrator role involves developing a professional rapport with patients to help resolve and potentially signpost a variety of health needs and queries. It also includes making appointments across numerous clinics, completing administrative workflow tasks within our clinical systems, and providing administrative support to clinicians and managers, ensuring that our patients receive the highest level of patient care in a friendly, patient‑first manner.
About Us
West Heath Surgery is located within West Heath Medical Centre. We aim to provide first‑class and up‑to‑date healthcare to the community while maintaining a family doctor relationship with all patients, enabling continuity of care throughout a patient’s life. Since 1954, we have consistently provided modern, patient‑focused care tailored to each patient’s needs, delivering an excellent experience and working closely with a wide range of healthcare providers.
Details
Date posted: 03 March 2026
Pay scheme: Salary – Depends on experience
Contract: Permanent
Working pattern: Part‑time
Reference number: A3718‑26‑0000
Job location: West Heath Medical Centre, 194‑196 West Heath Road, Northfield, Birmingham, B31 3HB
Job Description
Job Responsibilities
The post holder is responsible for providing the first point of contact for patients and acts as a focal point of communication between patients, doctors and other medical staff. Responsibilities include:
* Receiving and directing patients
* Handling telephone and general enquiries
* Making appointments and taking requests for home visits
* Taking messages
* Processing all forms of communication relating to patients
* Performing administrative workflow tasks on the clinical system
* Ensuring work areas are tidy
* Cash handling
* Making appointments for medical representatives
* Providing refreshments
* All forms of data entry and recording relating to patients, including scanning
* Assisting with onward management of patients as required (e.g., booking further appointments, referrals)
* Assisting clinicians as a chaperone where required
* Providing administrative support to clinicians and managers within the organisation
* Following and adhering to Health and Safety procedures
* Any other delegated duties considered appropriate for the post
Communication
* Communicate effectively to deliver excellent customer service to patients
* Promote effective teamwork with all staff
* Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the Post
* Understanding, acceptance, and adherence to strict confidentiality
Experience
* Previous experience working in an office environment
* Previous medical receptionist experience
* Experience using EMIS Web software
Qualifications
* GCSE English grade C or above
* RSA II typing/word processing or equivalent
Skills
* Proficient in reading and writing English
* Able to speak and understand fluent English to receive and issue instructions concerning patients
* Strong organisational skills and ability to maintain complete and accurate record systems
* Ability to work under own initiative and prioritise workload to meet deadlines
* Ability to provide excellent customer service
* Good interpersonal skills
* Good telephone manner
Knowledge
* Good standard of communication both orally and in writing
* Specific understanding of the confidential nature of the work
* Conversant with Microsoft Word
* Understanding of confidentiality and Data Protection Act
* Knowledge of the local area
Personal Qualities
* Willingness to work in a flexible and co‑operative manner with colleagues
* Ability to work as a team or on own initiative
* Ability to cope with change
* Reliable
* Good timekeeper
* Friendly and approachable
* Willingness to undertake a DBS check
* Willingness to undertake training
* Ability to cope under pressure
Person Specification
Essential
* Previous experience working in an office environment
Desirable
* Previous medical receptionist experience
* Experience using EMIS Web software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
West Heath Surgery
West Heath Medical Centre
194‑196 West Heath Road
Northfield
Birmingham
B31 3HB
Website: http://westheathsurgery.co.uk/
#J-18808-Ljbffr