Payouts Specialist – Car Finance | Manchester City Centre
We’re working with a fast-growing car finance business based in the heart of Manchester, looking for an organised and customer-focused Payouts Specialist to join their expanding team.
This is a fantastic opportunity for someone with experience in car finance operations, payouts, or finance administration who wants to develop their career. You’ll be right at the heart of the process, ensuring smooth and efficient payouts, collaborating with sales and underwriting teams, and playing a key role in delivering a five-star customer journey.
What you’ll be doing
* Accurately processing loan payouts and finance documentation in line with policies and FCA regulations.
* Acting as the main point of contact for customers during the payout journey, explaining timelines and documentation requirements clearly.
* Liaising with sales, underwriting, lenders, and dealerships across the UK to keep payouts on track.
* Responding to customer queries by phone and email with professionalism and care.
* Supporting the Head of Payouts with day-to-day operations, workflow reviews, and process improvements.
* Ensuring compliance and accuracy across all documentation and data handling.
* Maintaining a detail-focused approach while working in a fast-paced environment.
What we’re looking for
* Experience in payouts, finance administration, or operations (car finance experience highly desirable).
* Strong organisational skills and a process-driven mindset, with excellent attention to detail.
* Confident and clear communicator, comfortable building rapport with customers, lenders, and dealers.
* Proficient in CRM and finance platforms (Autoconvert preferred), with solid skills in Excel, Word, PowerPoint, and Outlook.
* A proactive, adaptable, and customer-focused attitude.
* Problem-solving ability and a team player with strong interpersonal skills.
Salary & Hours
💷 Salary: £26,000 basic + bonus
OTE up to £35,000
🕗 Monday–Friday: 08:30–17:30 + one late shift (09:30–18:30) per week
📅 Weekends: 1 in 3 on rotation
Perks
🏆 Team incentives
👕 Casual dress
🎉 Fun company events and regular socials
🌴 21 days paid leave (+ bank holidays and extra leave each year)