Salary: £28,000 - 32,000 per year Requirements: We are looking for an IT Support Analyst with experience supporting Windows 11, Office 365, and Active Directory. We need someone with 1st and 2nd line incident management experience, ideally using a call logging system such as Freshdesk. We value experience in problem management and IT infrastructure support. We are looking for someone with hands-on experience supporting desktops, laptops, mobile devices, and fixed telephony. We need strong troubleshooting skills, including patching, rebuilds, and fault finding on Windows 11 machines. We expect the ability to work to SLAs, follow processes, and deliver effective customer service. We would ideally like experience in incident, change, and problem management, though this is not essential. We are looking for someone who can identify risks and support testing of new or changed services, firmware, and application upgrades. A relevant IT background or equivalent experience is required. Responsibilities: We provide 1st and 2nd line support for incidents across our EMEA desktop infrastructure. We log, track, and manage incidents using Freshdesk call logging software. We handle problem management activities and support the resolution of IT issues. We support IT infrastructure across desktops, laptops, mobile devices, and fixed telephony. We carry out patching, rebuilds, and fault finding on Windows 11 machines. We ensure SLA targets are met and that our processes are followed. We identify risks and support testing of new or changed services, firmware, and application upgrades. We assist with the transition of new services into operational support. We work closely with our EMEA IT Director to support desktop services across the region. Technologies: Active Directory Firmware Support Mobile Office 365 Windows More: We are an award-winning, employee-owned company based in superb offices just off the M1 in Wakefield, West Yorkshire. We are offering two new IT Support Analyst roles with a salary of up to £32,000 depending on experience, along with great benefits including share ownership. These roles support our EMEA IT Director and form part of our desktop infrastructure support team. Our location is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, and Leeds. last updated 22 week of 2026