Job Description
An excellent opportunity has arisen for a hands-on Sales Office Manager to join a well-established UK-based specialist in high-reliability electronic components. This pivotal role involves leading and developing the internal sales operations, ensuring outstanding customer service, efficient processes, and seamless collaboration with the external sales team.
This position is ideal for a motivated and organised leader with a strong background in internal sales or customer service management, who thrives on coaching teams, streamlining operations, and building strong relationships with customers and suppliers.
Main Responsibilities of the Sales Office Manager in Powys:
1. Lead, manage, and develop the internal sales team, fostering a collaborative and high-performance culture.
2. Set objectives, monitor performance, and provide regular coaching, feedback, and training.
3. Oversee daily customer enquiries, quotations, and order processing to ensure accuracy, efficiency, and professionalism.
4. Work closely with the external sales team to deliver seamless customer support and develop key accounts.
5. Support complex orders, liaising with suppliers to resolve challenges and meet customer requirements.
6. Contribute to sales strategy in collaboration with Directors, monitoring KPIs, pipeline activity, and overall performance.
7. Build and maintain strong relationships wi...