The Office Assistant is responsible for managing front-of-house duties, supporting administrative functions, and ensuring the smooth day-to-day running of the office. This role provides key support to the Operations Manager and the wider team, assisting with office administration, and client interactions.
Responsibilities
Office & Facilities Management
* Maintain a clean, organised, and presentable office environment.
* Order and manage office supplies, stationery, kitchen stock, and consumables.
* Water plants and ensure the office remains welcoming.
* Oversee general office maintenance, including workstation assessments.
* Schedule and coordinate first aid training and fire marshal duties.
* Replenish first aid kits and manage safety compliance.
Reception & Front-of-House
* Greet and assist visitors, ensuring a professional and welcoming office environment.
* Manage incoming calls, emails, and correspondence.
* Coordinate meeting room bookings and visitor arrangements.
* Handle participant and client hospitality.
Administrative Support
* Handle document management, printing, scanning, and filing.
* Research and book travel arrangements, including flights and hotels.
* Organise internal meetings, training sessions, and company events.
* Manage post, deliveries, and courier arrangements.
* Support financial administration under the direction of the Operations Manager.
HR & Team Support
* Assist with new starter onboarding, including document tracking.
* Schedule appraisals, reviews, and HR documentation processing.
* Organise office socials, lunches, and team-building activities.
Support to Operations Manager
* Assist with delegated operational tasks and special projects.
* Provide administrative support to leadership as needed.
* Act as a liaison between employees and the Operations Manager for office-related requests.
Your Experience & Education
Essential Skills
* Communication: Strong verbal and written communication skills for interacting with clients, colleagues, and vendors.
* Organisation: Ability to manage files, schedules, and office operations efficiently.
* Multitasking: Handling multiple tasks simultaneously without losing focus.
* Customer Service: Professional and friendly demeanour when greeting visitors and responding to inquiries.
* Time Management: Prioritising tasks effectively to keep the office running smoothly.
* Tech Savvy: Familiarity with office software (Microsoft Office Suite, email platforms, scheduling tools).
* Problem-Solving: Quick thinking and adaptability to handle unexpected situations.
* Attention to Detail: Accuracy in scheduling, data entry, and administrative support.
* Discretion & Confidentiality: Handling sensitive company and client information with professionalism.
Qualifications
* College diploma or degree
* Previous experience in office administration, customer service, or reception preferred.
* Proficiency in Microsoft Office (Word, Excel, Outlook) and other office technology.
* Ability to work independently and collaboratively in a team setting.
* Strong interpersonal skills and a positive attitude.
The Details
* Salary up to £32,000 depending on experience
* Full time position (37.5hrs) based in Bristol City Centre
* Office based
* 25 days holiday a year + bank holidays
* Group Company Pension Scheme
* Private Healthcare scheme
* Dedicated employee training budgets
* Company bonus scheme