Why We Exist
Economic incentives, environmental pressures, and regulatory shifts are driving a global move toward the circular economy. Consumers and businesses are already moving away from rigid ownership models in favour of more flexible, affordable access. Yet while big tech has embedded subscriptions in everything from music to software to storage, the $1.5 trillion electronic device market remains deeply underserved.
Until now.
Raylo is the subscription infrastructure for the world's leading electronics brands, powering the circular economy by making devices more accessible, affordable, and flexible for consumers and businesses. The only way customers and manufacturers will make that shift is if it's simple and cost-effective. This is where we come in.
What We've Built
We enable the world’s leading electronics brands to shift from single-use to circular, customer‑centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.
For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits a sophisticated fintech platform powering device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that lets brands offer subscriptions without using their own balance sheet.
No one else has built the full infrastructure to run electronics subscriptions at scale.
Our platform has two sides. Raylo.com marketplace gives consumers and small businesses access to premium tech from the world’s leading electronics brands. Raylo Pay is our embedded product, enabling brands such as PlayStation and LG to launch subscription journeys directly through their own DTC and ecommerce channels.
The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.
How We Work
AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.
Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.
At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.
We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this?
The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.
We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.
Our Core Values
* Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
* Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
* Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
* Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.
Your Team
* Operations Strategy supports Raylo's ability to scale, improve efficiency and become more effective. We sit within Operations and have three core pillars: Customer Experience, Supply Chain, and Revenue and Billing. Our remit is to own operational projects, launch new initiatives, and optimise processes that drive positive outcomes for Raylo's growth ambitions and allow the broader Operations team to succeed.
* AI is at the centre of how we work. We do not ration access, we use the best models, and we expect everyone on the team to push the tools harder than we currently do.
* This graduate programme is how we build the next generation of that team. As a Graduate Analyst, Operations Strategy, you'll spend your first twelve months rotating through the broader Operations function: three months each in Customer Support, Collections, RiskOps, and Supply Chain. By the end of year one you will have walked in the customer's shoes across the full operation, delivered four meaningful improvement projects (one per rotation), and built the foundation for project work across our pillars for years to come.
What You’ll Do
* Rotate through four operational pillars in your first twelve months. Customer Support, Collections, RiskOps, and Supply Chain. Three months each. In every rotation you'll shadow the team to understand the core elements of the role, embed and complete the work hand‑in‑hand with them, then deliver an improvement project before moving on. These might rebuild a process, automate a manual step, or build a tool that did not exist before.
* Turn operational data into recommendations and insights. Build dashboards, query our data, and surface the insights that change how decisions get made or how processes run. Across the rotations you'll work with metrics that span fulfilment performance, customer SLAs, stock health, cost efficiency, and billing performance.
* Get exposure across the business. Each rotation gives you direct working relationships with different operational teams, our cross‑functional partners in Commercial, Product, Finance and Risk Ops, and our supplier and vendor ecosystem.
* Contribute to the design and continuous improvement of how Operations works. Whether through your rotation projects or ad hoc contributions, you'll help shape the processes, tools, and systems that underpin Raylo's operational performance.
* Use the best tools to get the work done. The team works with Intercom, Forest, Claude, Notion, Granola and Google Suite to perform analysis, automate operational work, and drive projects forward. We expect you to push the tools harder than we do and tell us when there is a better one we should be using.
* Pair with a mentor from outside Operations. Someone who joined Raylo early in their career and grew into a more senior role. They sit outside your reporting line and help you navigate the business, not just your rotation.
You’ll Succeed With
* Being in your final year of university, or graduated within the last twelve months, with an expected or achieved 2:1 or above from a top university, ideally in a STEM or other highly analytical discipline.
* Deep curiosity and fluency with frontier AI tools. You use Claude or ChatGPT daily, you've tried agentic tools, you read the model releases when they drop, and you have a view on what a strong analyst's job looks like three years from now.
* Built something with AI. An automation, a small app, a research tool, a side project that does real work or other examples. We can teach you operational rigour. AI will be core to how we scale, and evidence you've embraced it tells us a lot about fit.
* A working knowledge of Excel or Google Sheets, and a willingness to learn SQL. Most of our team writes SQL daily, often with Claude or a similar tool helping. You should be able to do the same within your first few months.
* Evidence of using data to drive decisions. Whether through coursework, an internship, a side project or a university society.
* Strong communication skills. You're comfortable asking for help, flagging issues early, and keeping teammates in the loop. You can explain things clearly and adapt your style depending on who you're talking to.
* Comfort with ambiguity. The programme is structured, but the work is fast‑paced. This means you'll have to be proactive, disciplined and gritty to complete projects and maintain momentum.
* Alignment with Raylo's sustainability mission. We're building a circular alternative to single‑use electronics in a $1.5 trillion market. If that gets you out of bed, you'll fit here.
* Belfast-based The role is based out of our Belfast office four days a week, with one day from home.
Opportunities & Benefits
* Fast‑track your career – 40% of our employees are promoted every review cycle (bi‑annual)
* Exclusive Raylo device lease for employees
* Private Medical Insurance
* Stock options for all employees
* L&D budget to support the skills you value
* 4 days in the Raylo Belfast Office, with 1 day working from home per week.
* 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
* Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
* Workplace nursery scheme for major cost savings
Hiring Process
We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.
If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.
*As an FCA‑regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.
Diversity & Inclusion at Raylo
At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
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