Applicants must be resident in Manchester: An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council A vacancy has become available for an Admin Support Officer to join a fast paced team providing administrative support for Bereavement Officers and Client Finance Officers. The bereavement officers are responsible for arranging Public Health Funerals, where no other suitable arrangements can be made. The role holder will provide general administrative support to the Bereavement Officers and Client Finance Officers as and when required, including attending property searches as secondary officer, attending registrars to register deaths and collection of valuables for deceased persons. Public Health Funerals are a statutory duty and you will contribute to this service in order that, where residents have died in Manchester and no other suitable arrangements can be made, you will support with the deceased receiving a dignified and respectful funeral. Along with the above, the role holder will also assist with general queries and administrative tasks across the Client Financial Services Team during the absence of team members, accurately maintain ICT systems and paper records to a high standard, taking payments to the bank, purchase order requisitioning along with other ad hoc clerical duties as required and investigate and challenge conflicting information. The role holder will communicate with Manchester City Council colleagues, other professionals and also communicate with bereaved families, efficiently undertaking administrative duties and promoting good quality customer care principles across the Client Financial Services team. The role holder will respond to queries from a wide range of people including social workers, customers, colleagues and external organisations. Client Financial Services are looking for someone who has great interpersonal and communication skills, in order to build a good rapport with other professionals such as the Coroners Office, Manchester Register Office and Greater Manchester Police. We would love to hear from you if you: - Are able to display empathy towards bereaved families - Have the ability to gather and analyse information, opportunities and problems - Provide work on time and to a required standard and is capable of prioritising own workload in order to meet deadlines - Are able to interpret rules and guidelines in order to resolve queries and know when something needs to be referred to line manager. - Have the ability to use multiple applications, systems and associated software packages. Ability to set up and maintain effective systems to manage and retrieve information. - Are able to use and accurately maintain effective administration systems in a rapidly changing environment. Good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation. - Have numeracy and accuracy skills to collate information and keep accurate and reliable records to help with the monitoring and reviewing of financial resources and monitoring procedures. - Are able to work flexibly in order to meet the needs of the service. - Are willing to undertake any training as required. Desirable skills: - Has experience of dealing with bereaved families or deceased processes