Role: ServiceNow Architect
Location: Reading, UK
Mode: A hybrid working model 2-3 days a Week
Job Description
Roles and Responsibilities
* Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
* Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
* Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
* Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
* Facilitate roll out of new applications and modules in ServiceNow
* Identify system deficiencies, recommend solutions as a trusted advisor to clients
* Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
* Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
* Ensure tool configuration consistency across development, testing and production environments
* Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
* System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
* Flexible and has the ability to manage multiple projects concurrently
* Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
* Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
* Understanding of Agile based approach to software development (SCRUM experience a plus)
* Ability to work remotely and largely unsupervised, and to deliver to written requirements
* Effective communication skills via verbal and non-verbal methods
* Strong attention to detail
* Problem solving ability
* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
* Effectively manage and execute high level tasks assigned via 'stories'
* Assists junior analysts through project(s) lifecycles
* Manages work against an often-demanding timeline
* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Requirements:
* Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
* Understanding of the project delivery lifecycle and processes
* Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
* Strong interpersonal skills with the ability to work well with all levels of staff
* Consultative and analytical approach
* Real world exposure to cloud technologies and S-a-a-S
* Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas