The Open University
Location: Milton Keynes / Hybrid (around 1 day per week on campus)
Salary: 47,389 - 56,535 plus a market supplement of 5,653.50 (until September 2027)
Contract: Permanent, full-time
Overview
This role is responsible for the strategic design and oversight of Salesforce Marketing Cloud architecture across The Open University. It involves shaping standards, ensuring scalability and security, and guiding the delivery of effective, data-driven marketing technology solutions.
The position sits within the Digital Services function and contributes to enterprise-wide architectural governance and strategy.
Key Responsibilities
Lead the architecture and direction of Salesforce Marketing Cloud platforms and capabilities.
Define and maintain technical standards, frameworks, and reference architectures.
Provide technical leadership and mentoring to engineering and delivery teams.
Monitor and support platform performance, reliability and operational integrity.
Develop and promote DevOps and CI/CD practices for efficient and secure deployments.
Collaborate with senior stakeholders to support solution planning and architectural decision-making.
Candidate Profile
Essential Experience & Skills
Strong experience as a Salesforce Marketing Cloud architect and/or administrator.
Demonstrated ability to design and deliver scalable architecture solutions aligned to business priorities.
Understanding of SaaS solutions within a complex enterprise landscape.
Familiarity with DevOps methods and automated deployment pipelines.
Clear, confident communication skills with the ability to influence and engage stakeholders.
Logical, structured approach to technical problem solving and documentation.
Desirable Experience
Previous leadership or mentoring responsibilities.
Experience working across geographically distributed delivery teams.
Working Environment
The Open University offers hybrid working, a collaborative and supportive culture, and flexibility in working patterns where appropriate. The role requires regular presence on campus in Milton Keynes, typically one day per week.