Christmas starts early here at Hotel Chocolat, and we need you — a confident, focused, and friendly Christmas Sales Advisor — to join our stores team and help us bring joy to our customers this Christmas by delivering a truly special experience during our busiest time of year!
With your cheerful personality, you will enjoy interacting with our customers to share a love of great chocolate, ensuring everyone leaves feeling happier and full of festive spirit after picking the perfect gift for their loved ones.
What You'll be doing:
1. Welcoming customers and providing excellent service during their visit.
2. Managing tills and queues, processing transactions, refunds, and exchanges, and responding to customer feedback.
3. Learning about our product range, including how we sell, grow cocoa, manufacture products, allergens, and our commitments to sustainability and ethics.
4. Running tasting sessions and product demonstrations.
5. Supporting with deliveries and stock management, keeping the delivery area tidy and maintaining the appearance of the store and café areas.
6. If applicable, preparing hot and cold drinks, ice creams, and snacks according to our guidelines, while adhering to allergens, quality, and health and safety standards.
No retail experience is necessary, but we ask you to support the store and team as a true brand ambassador.
Our gift to you for your dedication:
* £12.54 per hour (London stores - £13.59 per hour)
* 50% staff discount for yourself and your loved ones this Christmas
* Opportunity to work in an exciting, fast-paced, and festive environment with potential for permanent roles
* Flexible working patterns available
If you'd like to be part of our team spreading Christmas happiness through chocolate, click Apply and we'll be in touch!
About Us
We're more than a chocolate company — we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser, we've built a brand centered on crafting moments of indulgence. Our journey began as a humble mint company, but our passion for cacao has driven our growth across over 100 stores in the UK and beyond.
Patience, passion, and purpose drive everything we do. Our success is the result of hard work, innovation, and the dedication of our customers, colleagues, farmers, and suppliers.
Learn more about us and our commitment to equality, diversity, and inclusion at: hotelchocolat.com/uk/engaged-ethics/our-people.html
At Hotel Chocolat, we treat each other with respect, equality, and grace. Our mantra? Be brave. Be kind. We are proud to be an Equal Opportunity Employer, celebrating a diverse and inclusive culture. We welcome everyone to bring their individuality and help us grow.
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