Overview
Fraud Operations Associate at Morgan Stanley, based in Glasgow. The role is part of the Cyber Data Risk & Resilience Division, responsible for monitoring, detecting, and responding to security incidents to ensure the firm's systems and data are protected from actual and potential threats or breaches. The Fraud Alerts team acts as the first line of defense for monitoring suspicious transactions for the Wealth Management & E*Trade business (including Crypto) and provides training and guidance on payment fraud matters to the global payments community.
What You'll Do In The Role
* Monitoring and investigating real-time fraud alerts for WM E*Trade and ISG business.
* Responding to fraud incidents by invoking the appropriate playbook.
* Performing ongoing assessment and enhancement of the effectiveness of the fraud alerts.
* Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
* Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
* Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
* Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
* Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
* Identify and escalate new fraud scenarios and process gaps to management.
* Cross-train across operational support functions to ensure coverage and continuity.
* Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
* Drafting and maintaining procedures.
* Attending regular governance meetings and reporting to senior management.
What You'll Bring To The Role
* Experience in fraud or break investigations.
* General knowledge of different fraud types and characteristics.
* Data analytics skills are a plus.
* Ability to work under pressure in handling time-critical payment investigations, managing conflict, and challenging payment teams' processes and controls.
* Confident, methodical, and analytical with attention to detail and accuracy.
* Self-motivated, proactive, and able to work independently or as part of a team.
* Excellent spoken and written English.
What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for many years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – guide our decisions every day. We offer attractive and comprehensive employee benefits and opportunities to grow within the firm. Morgan Stanley supports flexible working arrangements; speak to the recruitment team to learn more. Morgan Stanley is an equal opportunities employer and strives to provide a supportive and inclusive environment where all individuals can maximise their potential.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
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