Start date 27/04/2026 Time Type Full time Contract Type
Permanent Mobile Work No mobile working
YOUR BENEFITS
Company Pension Scheme Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Continuous Training – Sharpen your skills and advance your expertise with our professional development programme and access to our on-demand learning portal One Rhenus. Exclusive Discounts Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure. Free Parking For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme. Great Team Great Team Environment Health & Sports Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs. Reference ID JR121070Company Name Rhenus High Tech Limited Location Ashford Job Category Customer Service Business Unit
Special Delivery Contact Person Sovel Cunningham
+44 (1784) 422909
JOB DESCRIPTION
WHAT YOU CAN EXPECT
MAIN ACTIVITIES
* Manage requests for deliveries, collections, relocations and installations for key customers
* Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
* Understand the specific requirements of key customers – internal process, customer product etc.
* Provide quotations to customers on request
* Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
* Take ownership of orders from end to end
* Ensure a professional and efficient service is delivered at all times
* Order services as required from third party suppliers in relation to customer’s requirements
* Troubleshoot problems quickly and identify solutions to minimise impact to customer
* Deal with ad-hoc customer enquiries by phone and e-mail
* Assist team members as required and provide support to team leader as directed
* Work with internal staff to ensure a professional and efficient service delivery
* Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
* Sign off supplier purchase orders (to agreed sign off level)
* Ensure 100% job file accuracy before passing to accounts team
* Manage team mail box activity efficiently and line with team/department targets
WHAT YOU BRING
KEY SKILLS AND EXPERIENCE
* Minimum 3 years Customer Service experience in a similar role
* Experience of working in a transport, logistics or Installations environment desirable
* Meticulous attention to detail and a customer focused approach
* Strong general level of education
* IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
* Excellent demonstrable communication skills – written and verbal
* Strong team player with a flexible positive attitude – will need to work extended hours at peak times
* Capable of working on own initiative, ability to problem solve and identify corrective actions
BUSINESS UNIT
SPECIAL DELIVERY
Rhenus Special Delivery digital professionalizes the strategic development of Rhenus High Tech and Rhenus Home Delivery with a focus on digitalization, innovation, employee development, and retention. Our teams act as initiator, driving forward process optimization and the redesign of the logistics products offered. We offer our employees a future-oriented workplace and the opportunity to grow together with us in a dynamic and innovative environment.
WELCOME TO RHENUS
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
RECRUITMENT PROCESS
ONLINE APPLICATION
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
APPLICATION SCREENING
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
SELECTION PROCESS
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
ONBOARDING
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.