Overview
Bluecrest Wellness is seeking a Sales Support Advisor for Worthing, West Sussex. Full time, Permanent – Remote. Salary £25,500 per year plus an uncapped commission structure. You will be the first point of contact for potential and existing customers across our B2B, B2C and SP Networks, supporting sales, delivering engaging customer service, and building strong relationships.
Led by our Customer Service Manager, Lou, you will contribute to a motivated, results-driven team focused on achieving targets. We value clear communication, collaboration and strong relationships with customers and colleagues.
What we can offer you in return
* A competitive salary of £25,500 per year
* Uncapped commission structure
* Four free Health Assessments per year, usable by yourself, family or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, plus bank holidays
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme up to £1,000
* Matched company pension (up to 5% or capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance – yearly £130
Your day-to-day duties
* Managing inbound sales enquiries from customers across B2B, B2C and Strategic Partners, and identifying opportunities to personalise our products.
* Making warm outbound calls to existing B2C customers to encourage them to utilise our services.
* Making warm outbound calls to existing B2B customers to encourage them to utilise their employee benefit.
* Taking accountability and achieving all required customer interaction SLAs.
* Taking accountability and achieving all current sales KPIs.
* Being open and proactive to coaching, feedback and sales skills training.
* Achieving an industry standard Quality Assurance score of 95%.
* Adhering to ISO 9001 and internal sales policies.
* The above is not an exhaustive list of duties and responsibilities; other duties may be assigned as reasonably required.
Hours
* Full time, Permanent
* 37.5 hours per week
* Hours can fall any days between Monday and Sunday
* Monday to Friday: 7am – 8pm
* Saturday and Sunday: 8am – 5.30pm
* Weekends are rotational (2/6 weekends)
* First day attendance at Worthing Head Office
* Remote work possible with occasional attendance at office locations as required
Requirements
* Previous experience in a contact centre sales-focused role (Inbound or Outbound)
* Ability to listen attentively and tailor packages to meet customer needs
* Flexibility to adapt to different customer types and communication styles
* Dynamic, performance/results-oriented individual
* Excellent verbal and written communication skills
* Proficient in Microsoft Office
* Strong organisational skills
* Excellent sales, persuasion and negotiation skills
* Works well in a team environment
* Professional telephone manner
* Personal integrity and pride in work
* Excellent planning and organisation
* Ability to work well under pressure
* Interest in health care is desirable
* All roles require a satisfactory criminal records check as part of onboarding
Equal Opportunities
Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. We base all employment decisions on merit, job requirements and organisational needs. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Other Info
* The post you are applying for is exempt from the provisions of the Rehabilitation of Offenders Act; all convictions etc. must be declared.
* We kindly ask recruitment agencies to refrain from contacting us.
* Any personal information shared with us will be treated in line with our Privacy Policy.
* We are unable to provide sponsorship of visas for vacancies at present.
#J-18808-Ljbffr